Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/11/2025 I went to Chesaco RV to look at a use 2022 camper, It was a Saturday and they wanted a deposit of $500.00 by ***** *****, and he gave me a receipt with his hand writing for a refund if I didn't like the deal.On That Monday 01/13/25 I didn't want to buy the unit because of the interest rate. I was given a refund but ***** ***** wanted my card number and pin to get it back on my card, that seem very suspicious to me. On 01/24/2025 the refund was issue on my account with a pending of $500.00. on 01/29/25 I check my account and it still showed pending. On 01/30/25 the pending amount of $500 disappeared from my account, and no longer show a refund.I have the refund letter with ***** ***** signature with refundable writing on it.

  Business Response

  Date: 01/31/2025

  Hello, please see the attached refund receipt provided to Mr ***** His refund was processed on January 24. I have explained to him that it may take his bank up to 10 business days to reflect this. 

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an RV in July 2024. After I bought this RV and paid all the registration fees with the financing company. I did not receive my registration so I contacted the ********** to find out what I needed to do in order to get the registration for **********. When I called shortly after I bought the *** they told me that all the people that were involved with this transaction were fired. I asked to speak with the manager or the finance people to find out what I needed to do. They would not call me back after many calls for months. I even went as far to get the phone number to the main office that is in charge of these companies and I called them. They said there was nothing they could do and call the ********* where I purchased my RV and that they would take care of it. I have called ******* *****. I have called ****** which is the general manager. I have talked to *** at the reception desk many many times with no response from ******* or *****. Now were here at December 4, 2024, and I receive an email that they want me to pay an additional 1800 and some odd dollars to pay the late fees to *** for their negligence. I have copies of emails that I can submit and I can also get copies of my phone records all the way back to July if need be. I found out from the title company that is doing the registration that they did not receive it until November 6 of 2024. I feel that because of their disregard negligence and failure to inform me of what I needed to do after I asked many many times, that they should pay the late fees and additional fees. I really dont want to have to file a small claims because I live in ********** and I would have to travel to ******* in order to do so which would cause them more fees along with a lot of my time. I am requesting your help by contacting them and and asking them to resolve these matters so we can all move on thank you.

  Business Response

  Date: 12/30/2024

  My Apologies for the delay, our owners wife is in the last days of hospice so communication has been rare, I uploaded the form given to Ms. ****** at delivery showing we needed **** inspection and *** inspection, she got us smog inspection but didn't get us the *** inspection and proper insurance till November.  I'll see what the owner is willing to do but it won't be after the 1st of year probably.

  Business Response

  Date: 12/30/2024

  Ms. ****** was given a form at delivery showing we needed Both **** inspection and Vin inspection, along with insurance for California Tag work.  The insurance we received was a quote and not an actual policy, we did receive the Smog inspection in September but didn't receive the Vin inspection and insurance policy till November.  We are a new business and went through some personnel changes so I'm sure we had some communication issues.  I will check with our owners to see if there's anything they are willing to do, they do have an illness in the family so it will be mid January before I am able to discuss this with them.

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22640150
  
  I am rejecting this response because: I gave a copy of my insurance card to the man I bought the ** from. I bought insurance the day before I signed the paperwork to make sure the had a copy. They did not keep track of documents and kept losing them. I did everything they asked of me and did not send the title to the ************* until November ****** 3 months after I bought the **. I called and tried to talk to them and left messages with the receptionist and they didnt return my calls until I threatened them I was going to contact the BBB. I called corporate, the manager and the general manager. I got very few return calls. It wasnt until the title company got involved that I finally got results and information through them. I was told that everyone that was working with me when I bought the ** was terminated for reasons I do not know. I finally got my registration after paying even more money that I didnt feel was fair. I am extremely unsatisfied with the customer service and would not recommend any one from buying anything with them. I feel they are not honest trustworthy and try to blame anyone they can but who is responsible.  As you can see in the photo that I sent to the man I brought the ** from that I sent him the smog on July ******* less than 2 weeks after I brought the **. Maybe they can submit phone records proving that I am telling the truth and they are not being forthcoming with information.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/06/2025

  I reached out to Ms. ****** to discuss a Solution, hopefully we can talk today and get something worked out for her.

  Customer Answer

  Date: 02/23/2025

   
  Complaint: 22640150
  
  I am rejecting this response because: They said they would contact me to go over a resolution the next day but it is going on two weeks. He did email me to say he has not forgotten me but still not heard anything. I am open to a resolution. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/07/2025

  We have attempted to help Ms. ****** with her warranty claims.  Ms. ****** was made aware of the warranty items as indicated in the message below from the warranty administrator.  At this time, we have done everything possible to help.  ************* is not happy with the warranty she is able to call the vendor and cancel for a pro-rated refund.

   

  Hi ******* & *****.
  ****** ****** has the Gold stated plan.
  DAS scheduled and sent an inspector to get clear assessment of failures as there are several issues. Unit was picked up by customer and the repairs were performed by repair facility.  No prior.
  Items reported and not covered
  Water Heater showed no issue according to shop.
  Back up Camera not covered.
  Shade not covered.
  An $8 latch for drawer.
  The refrigerator was not cooling.  Customer refused shop to check it out as she was afraid it would upset the cabinets around it.  So not sure what the cause of failure is.
  
  Customer was upset during the ********* call with claims manager at DAS.  They explain that the contract did cover several expensive items in the engine and that is where she will need the contract.
  Last call with customer was in the fall I believe. Not sure where to go from here.
  *****
  
  ***** *****
  Individual License # *******
  Production Analysis
  
  ******************************************
  ************
  ************************************
  ********, ******** 42728
  ********** | NYSE: BRO
  

  
  

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22640150
  
  I am rejecting this response because: ******* was supposed to contact me three weeks ago with us trying to reach a resolution but has not contacted me other than through email saying he was still working on it. This issue has not been resolved and now they are saying it is a warranty issue when I was just talking to him about the warranty. I am returning to ******* soon so hopefully this matter can be resolved quickly.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/08/2025

  There have been multiple attempts to assist Ms. ****** with the warranty company and her claims.  We have done everything we can to help.  ************* is unhappy with the warranty company that is between her and the warranty company.  She has asked us to cancel the extended warranty.  We have sent the cancellation to the company.  

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 22640150
  
  I am rejecting this response because: this has nothing to do with the warranty, because I asked for it to be cancelled they are making it about that. It has to do with them never returning my calls and I have never heard from the lady that responded to this complaint. Please read the original complaint and give me a call. I want this resolved before the year of purchase is up. I believe they are trying to drag it out because the statute of limitations is up in July.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/08/2025

  All issues have been resolved.  There is nothing else to be discussed.  Chesaco RV has done everything Ms. ****** has requested.  Chesaco RV considers this completed.  

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Camper from this place and they didnt state that AC leaked, the plumbing didnt work. I originally bought extended warranty on it due to the amount of years it has. When I called to complain they said its your problem now even though I bought the warranty. They were supposed to come fix it but it has been over a week and they never came. I had to have a person come fix it and pay out of my own pocket even though I had PURCHASED the warranty.

  Business Response

  Date: 06/20/2024

  We reached out to the location manager, and they did offer to look at the Cougar, but you were unwilling to bring the unit back in. You purchased an extended service policy and they would pay any approved claims as long as you followed their requirements.   Please contact them for reimbursement.   They will reimburse you any covered claims less any deductible on the policy.

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a new Thor Class C RV at this dealership in **, taking delivery on Dec 28, 2023. During the negotiation and purchase process, everyone I spoke with there was very helpful and responsive and I was a happy customer. During the pre-purchase walkthrough, I noted two items: 1) the awning arms didnt close properly, and 2) one of the tires was 30 lbs lower than the others. After I got it home, I contacted them with a few other minor issues and thats when things changed. I wanted to have those repaired at the Chesaco dealer near where I live in ** during the negotiations they assured me I could do that. However, when I tried to arrange the work I learned that dealer isnt a ************ center and couldnt do warranty work. So I took it to *************, a Thor dealer near me. After their inspection, **** approved all the items for repair under warranty EXCEPT the tire and awning arms. The tire was found to have a s**** in it Chesaco obviously didnt check it for damage before I left the dealership, as I had requested, they just put air in it and sent me on my way. It gets worse **** denied warranty repair of the awning arms because there was evidence of contact damage and an apparent repair attempt using hardware that does not match OEM parts. So Chesaco sold me a NEW vehicle and did not disclose damage that was present before my purchase, damage that they obviously knew about since they attempted to repair it. This must be why both my salesman, *************************, and their General Manager, ***********************, would not take my calls or respond to multiple emails and phone messages. I finally sent ************** a certified letter, signed as received on April 17, and I asked for a response within 10 days. Its been almost a month and Ive still gotten no response.

  Customer Answer

  Date: 05/31/2024

  Hi,

  It's been over 2 weeks and I haven't heard back from the dealership or gotten any follow up from BBB; how long should I give it?  Also, I noticed that my complaint still isn't on your website - when will it be posted?  One bit of additional information: We took the ** on a trip last week and discovered that the sub-standard "repair" this dealership made, to the damage they failed to disclose, prevents the awning from working properly.  It is supposed to allow for varying the awning's pitch; the front arm works fine, but the rear arm that they damaged does not work.

  Thanks,

  *********************
  

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2017 Tiffin Phaeton. Closed on Jan 19, 2024. It was a cash deal. I gave them a **** of America cashiers check for $156,498.94. #1. There were three (3) maintenance items to be completed as a part of the sale. One (1) has been completed and the other (2) have not. The ** was to have the required maintenance done on March 13, 2024. March 12, 2024 we called to insure the parts were on property and the service was still scheduled. We were told no the parts were not there and also the entire service department had walked off their jobs. NO indication when the maintenance would be resolved.#2. Chesaco RV also registered the Tiffin ** title incorrectly. About the second week of February the license plate and registration arrived. The ** was to be titled in both my husband and my names. It was in his only. On Feb 26, 2024 we went to the FL DMV to get the title changed. We were told the title was locked up and the clerk could not access it. We tried again on March 11, 2024. Same problem. ******* allows 30 business days from sale for completion and Chesaco is in violation of FL code. I have spoken with ***************** (GM) about 3 times. In late February my husband and I went to the dealership and spoke to **************. I have also written an email to ********************* Operations Director. I have even called their HQ *************).I have not received any response or resolution. I am beginning to think they are simply the worst of used car salesmen and have no scruples or integrity.I want the two maintenance items completed and I want my title paperwork completed so I can access it. I also want them to pay for what it will cost me to have the title changed to both our names.It may be noted I have filed a formal complaint with the FL DMV, region 9. Included in documents.

  Customer Answer

  Date: 03/21/2024

  *************** of Chesaco RV has been in contact with me this afternoon. We have agreed upon a plan to resolve the issues. As a result I would like to withdraw my complaint as I believe he will keep his word.

  Thank you,

  ***********************