We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Screen Enclosures

Pioneer Screen, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired them to do a ****************************** for our home. First off, they wanted to install my fence without a city permit. Because I live in a HOA they required them to have one. It took them 2 months, with no communication at all to even get them to do the job. After literally running them down to get the job the done, they went ahead and hired a third party contractor to come out & do the job. Then, we agreed to pay a start draw amount when ALL building materials for both projects were on site, the fence wasnt even up yet fully & they bombarded us for payment right ahead. I had a gentleman by the name of ***** tell my husband that they wont complete the job if payment wasnt made. It was such a horrible experience with them. I had to leave my job to rush home to pay them As you could see from the photos attached, there is NO material for the lanai on site, no lanai & yet they were very demanding for their start draw payment. The fence wasnt even completed when the invoice was brought to my house and payment was expected. Plus, we were told that the *** **** was starting my lanai at 9:00AM 4/25. Called the office at 9:30AM to hear **** is out at the shop buying stuff. He will be here at 11/12. They have absolutely no regard for peoples time

    Business Response

    Date: 05/13/2025

    Good afternoon, we do apologize for the length of time that it took to complete the job. ************* is experiencing a large building boom and jobs are taking a little longer than usual in all construction fields. Both the lanai and the fence are completed and have passed inspection. Again, we do apologize for the length of time that it took to get done. Thank you and have a wonderful day!

    Customer Answer

    Date: 05/13/2025

     
    Complaint: 23249330

    I am rejecting this response because:

    The problem was not the lengthy time it took to get the job done, were very understanding people. 

    The problem was the fact that the owner, ***** ****, wanted payment outside of the terms we agreed too. There was a start draw amount of money that was required to be paid when ALL the material was on site. At the time that payment was DEMANDED from us, the only material we had was for the fence. Then to make matters worse, the lovely gentleman that installed the lanai was the FIRST to brief me on anything regarding the lanai & Mr. **** wanted an additional $550 for a kick plate installation. 

    Mr.**** was so fixated on only collecting payment that he came by the house to collect the check, minus taking any initiative to explain the details about the lanai that was going to be built. 

    Mr. **** subsequently came by the house when works were being done in the yard and instead of introducing himself and going through the plans , he just walked through the side, observed and left. 

    He has very unethical, unprofessional & distasteful business etiquette.  

    As a consumer, we have never ONCE had this kind of experience with any company. 

    All in All, I would NEVER recommend this company to anyone. The excuse of them taking so long because of the business boom is NONSENSE! His brother operates a similar business and they come highly recommended from almost everyone in this community & absolutely NONE of his customers had this horrible experience. 

    I pray no one ever has an experience like this. 

    Do better! No one is begging you for your service! We pay a pretty ***** for your items! 

    Sincerely,

    ********* *********

  • Initial Complaint

    Date:08/21/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted on June 3, 2022. $110 deposit. 8+ weeks out quoted. Its been 11 and dont get response from them. Except a week and a half ago was told theyd call me last week to schedule. Havent heard from them. Delays due to rain. No rain hardly at all this summer. I have a ****** address not *******

    Business Response

    Date: 01/20/2023

    Job was completed on 8/30/2022. I have attached the invoice showing that the customer paid in full. We are also located off of ****** Street not *******. If there is any other issues. Please contact office.

    Customer Answer

    Date: 01/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Pioneer Screen, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.