Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Ivisa to get a **** they present themselves as a legitimate business but it is impossible to call anyone on the phone, the phone number they use doesnt work, I want a refund for a service I thought I was getting. On order ****** . Nobody will contact me for a refund.

  Business Response

  Date: 02/05/2024

  Dear ****,

  I hope this message finds you well. I'm ****** from iVisa, and I'm reaching out regarding the recent refund we issued to you.

  I sincerely apologize for any inconvenience you may have faced while trying to contact ** to request a refund for your ************* B1/B2 **** order with **. Please note that we do not have a phone number for direct contact, but we are fully equipped to assist you through written communication. You can reach out to us at *******************************, *********************************, or contact us via WhatsApp at *****************.

  Regarding your refund request, we would like to inform you that we have fully processed your refund on February 4th. You should have received a confirmation email for it. Additionally, please note that the bank may take ***** hours to process the refund back to your account. Attached is the evidence of the refund if needed.

  Please let us know if there is anything else we can assist you with. We have dedicated more than a decade to serving customers in completing their **** applications and will be pleased to assist you in your travel needs.

  Best regards,

  ******

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on 1-7 we were in a bind at the airport and needed to fill out an "e-ticket" to travel to the ******************. We clicked on a paid ad in ****** to fill it out since we were in a hurry. We paid ****** dollars to have the form completed on a "rush" with Ivisa. Right after we completed this, the agent at the desk told us it is a free document on the ******************'s website. Essentially, Ivisa charged us $595 for a free document that took 5 minutes. This is an absolute SCAM. When requesting a refund from the IVISA, they told us that they would not do it because the order is completed. Stay away from this company!

  Business Response

  Date: 01/12/2024

  Dear *************************,

  
  I hope this message finds you well. Upon reviewing your complaint and taking into consideration our phone conversation, where we agreed to a refund of USD ****** due your selection error, we understand the frustration this situation has caused.

  
  We want to emphasize that on our website, we clearly inform our customers that the product is available for free on the government's website, but we charge for the service of processing it on their behalf.
  Despite the confusion, as a company focused on customer satisfaction, we've decided to give you a full refund, even though it's not our usual practice. We did provide the service you signed up for within the promised 30 minutes for your trip. Find attached the refund evidence for your reference.

  
  We appreciate your understanding. If you have any further questions or require assistance, please do not hesitate to reach out. Additionally, we recommend taking a moment to familiarize yourself better with our services to avoid any future misinterpretations.

  
  Thank you for your understanding.
  Best regards,

  ***********************************

• Initial Complaint

  Date:11/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #****** for a ******* **** with ivisa.com which was applied for in September the 16 but was going to be processed by them November 24 which hasn't been processed yet so I asked for a refund and I paid ****** cent which only 150 dollars was giving to me and now they are claiming that they sent me the full amount which the did not and they policy states if the have not processed your order you will receive your full payment I want my money.

  Business Response

  Date: 11/10/2023

  Dear *****,

  
  My name is ******, from the iVisa Customer Experience Team.

  
  We have received your complaint and thoroughly reviewed your request. However, please be informed that your order has been canceled, and a 100% refund of $181.99 was processed on 02/11. Today, we have provided evidence of the refund via chat to validate this information.

  
  You can find the proof attached to this email for further clarification.

  
  Please feel free to reach out if you require any additional assistance. We look forward to your prompt response.

  Sincerely,
  ***********************************

  Customer Answer

  Date: 11/21/2023

  Complaint: 20852169

  
  

  I am rejecting this response because:

  I did not receive my full amount at all it was not sent I paid them181.91 and shown here on mu account I only got back 150 dollars this is not fair they did not process anything for me but kept 30dollars  of my hard earn money  

  Sincerely,

  
  

  *****************************

  
  

  
  

  Business Response

  Date: 11/28/2023

  Dear *****************************,
  
  I hope this message finds you well. Regarding your recent concerns about the refund, I want to confirm that we have indeed processed a full refund of USD ******, credited to your account on 02/11/2023 at 2:33 GMT. For your convenience, I have attached the proof of refund to this email.
  
  If you have any further questions or need additional assistance, don't hesitate to reply to the email we have sent you from ***********************************
  
  Your satisfaction is our top priority, and we're here to assist you. If there's anything else you'd like to discuss or clarify, feel free to reach out.
  
  Best regards,
  ***********************************

  Customer Answer

  Date: 12/03/2023

   
  Complaint: 20852169
  
  I am rejecting this response because:
  
  Sincerely, they still not understand the change rate is not more then 10 dollars they took 30 dollars I want my money back 
  
  *****************************

• Initial Complaint

  Date:10/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $143.44 on October 6 to iVisa Order #****** for a ******* ************* They have no phone number listed. They say they will return messages (I have used their chat feature multiple times. They dont respond when they say they will (within 12 hours). They keep rejecting my application for various reasons that are contradictory. On one app they accept info like passport pic and then they dont. Been stringing me along for multiple iterations. My trip is coming in two weeks now and I don't believe I will get my **** in time. I now believe it is a scam. HELP ME I need a human being to call me. ************. The specific complaint I'm now dealing with involves a certificate for a yellow Fever shot. They say I need a full size certificate, I have contacted ******************** and CDC and ************************** All say my document is correct and the only certificate they issue. Please help. I have flights, shots,tours and hotels paid for in which I will lose $4000 if I cannot get this ****. I have been to over 70 countries. Never had any problem, First time using iVisa.

  Business Response

  Date: 10/31/2023

  Dear ****,

  I hope this message finds you well. We appreciate that you let us know your concerns. We tried to reach you via phone, but it appeared that the line was busy.

  We're reaching out to request the following information if we cannot move forward with the application without the following information:

  - We need your bank statement from the October's period
  
  - Full Address: Please provide us your complete address without omitting any detail, including the country and phone number.
  
  - Are you entering by land or by air?
  
  - Which would be the point of entry?
  
  - Main Destination in *******: Tell us your primary destination in *******. If you have a secondary destination, kindly provide that as well.

  
  You will receiving an email from *********************************** requesting this information. We kindly invite you to respond to it so we can continue to process your application.

  In the event that we do not receive the required information, we regret to inform you that we will be unable to continue processing your order. However, we are committed to providing you with a full refund if you do not wish to continue with the application process.

  If you have any questions or require further assistance, please do not hesitate to contact us. We are here to help and facilitate the process for you.

   

  Thank you for choosing us for your **** application, and we appreciate your cooperation in providing these necessary details.

  Sincerely,
  ***********************************

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an ** citizen currently residing in *********. In August I was making plans to travel to ***** and decided to use an ******** *********** to help with the process due to the assumed difficulty. Upon messaging with an agent at Ivisa i agreed to use their service as he confirmed it would make the **** process easier and they would take care of all the small details. At the beginning of August 2023 I filled out the extensive **** application including passport information, **** information and photos I had professionally taken. I paid $216.98 which i assumed included the actual **** payment as well. My travel was to be 3rd October 2023. Upon time of application it stated that submitting that night my **** was be in review within 24 hours. The following day I received an email that they would hold my **** until August-18-2023 due to it being too early for government submission. I never heard back and I followed up on that date. This began with daily emails on my part of generic emails without any real help. I asked for refunds multiple times due to the limited time frame stating I would do it myself. Each time i was reassured the **** application was being reviewed and submitted. Each review requested information that was submitted at the initial application in early August. Any delay was blamed on the ******* government, which was invalid as nothing had been submitted yet. Again i asked for refunds so that I could make the required **** centre appointment as my own research showed all that I had been repeatedly being told by Ivisa was false. Each email reply from them was different staff each time guaranteeing that my application was in the best hands. Again I asked for a refund and I was told my appointment had now been made and i could not receive a refund. When i asked about the **** being paid for I found out what i paid was their service only. When showing up to my appointment they had not received anything from Ivisa. I had to supply everything. Order ******

  Business Response

  Date: 10/26/2023

  Dear ********,

  I hope this message finds you well. We genuinely appreciate your feedback and want to address the concerns you've shared in your recent communication.
  Regarding the information provided to the embassy, it's important to clarify that our service primarily involves assisting with the application process by collecting the necessary data and submitting it to the respective authorities. We do provide comprehensive guides to our customers, detailing all the documents needed to attend the interview, to ensure a smooth and hassle-free process with the embassy. This guide was provided to you via email at the moment that the appointment was booked on August 31 at 11 am.

  
  Additionally, we understand your frustration regarding the payment required upon arrival at the **** center. We want to emphasize that this information is available on our website and is part of the standard procedure for **** applications in certain countries.

  
  We genuinely value you as a customer. As a gesture of our commitment to your satisfaction, we are pleased to inform you that we have issued a full refund for your order as an exception to our refund policy. You can find the refund transaction evidence attached to this email.

  
  Once again, we appreciate your feedback and hope that this resolution aligns with your expectations.

  
  Sincerely,
  ***********************************

  Customer Answer

  Date: 10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of a full refund is satisfactory to me.

  Thank you for your prompt help in this very frustrating matter.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to complain about a duplicate ********* ETA application that I submitted to iVisa on 11/Oct/2023. I have already been approved for an ETA, and I do not need another one.I submitted my duplicate request on [date]. I immediately realized that I had made a mistake, and I contacted iVisa customer support to request that they cancel my request. However, iVisa did not cancel my request, and they charged me $532 for it.I have contacted iVisa customer support multiple times to request that they refund my payment, but they have refused. I have also attached a copy of my original ETA approval notice to this complaint.I am very disappointed with the way that iVisa has handled this situation. I am a loyal customer of ********************, and I have always been satisfied with their services in the past. However, I am very concerned about the way that they have handled this duplicate request.I am requesting that the Better Business Bureau investigate this matter and help me to resolve this issue. I would like to receive a refund for my duplicate ETA application, and I would like to know why iVisa did not cancel my request despite my multiple requests.Thank you for your time and attention to this matter.Sincerely,[Your name]

  Business Response

  Date: 10/18/2023

  Dear *******************,
  
  I hope this message finds you well. I appreciate your communication and understand your concerns. After a thorough review, we have confirmed that you requested the cancellation before the order was sent to the government. As a result, I am pleased to inform you that we have approved a full refund for your order. Please accept our apologies for the misunderstanding that you were not eligible.
  
  In addition, I would like to inform you that your subscription will be canceled, as it was acquired at the time of the order purchase. This will enable us to refund the total amount of the order.
  
  Attached to this email, you will find the refund proof.
  
  If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to assist you.
  
  Sincerely,
  ***********************************

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 21, 2023 I applied for a ****** e-**** through the iVisa portal and paid USD 107.33.What followed were multiple delays and repeated requests to upload my documents again and again. All my efforts to contact support staff were met with slow responses and no headway.On September 28, I received an absurd email requesting me to upload documents pertaining to an ********** **** application, totally different from what I had paid for.This was proof that iVisa had negligently mishandled my application the entire time.Pursuant to further email correspondence where I threatened legal action, the iVisa team responded saying there were delays with my application due to heavy traffic on the ******* authorities' channels.Earlier today (October 2) at 12:58 pm, I received an email from iVisa in which they claimed to have filed my application since September 21, with no response from the ******* authorities.This directly contradicts the order of events and my experience of repeated requests to re-upload all sorts of documents, as well as their previous email correspondence.At 1:45 pm on October 2, iVisa emailed me to inform me that my application had been rejected with no reason provided by the ******* authorities. Attached in this email was a document titled "Rejection Letter.pdf"This document contained the insignia of the ******* government along with a cookie-cutter template stating that my application had been rejected. Curiously, the document lacked a signature or valid government stamp, leading me to doubt its validity or veracity.Not only has my itinerary been jeopardized, I have also incurred an additional USD 450 in flight cancellation fees, leading to a total deficit of USD 557.33.All of these losses come down to iVisa's negligence and poor customer support which amounts to a breach of their implied warranty to deliver the services which I have paid for.

  Business Response

  Date: 10/03/2023

  Dear ***********,
  
  I want to express my sincere apologies for any inconvenience you faced during your ****** e-**** application process. Your feedback is essential to us, and we're dedicated to making improvements for a smoother experience.
  
  We've already provided a full refund to help ease any financial burden you may have experienced.  Please remember that your application was submitted to the ******* authorities with all the necessary and required documentation. **** rejection reasons are determined solely by the relevant government authorities.
  
  If you have any more questions or concerns, please feel free to contact our support team. We genuinely appreciate your feedback, and our goal is to ensure your satisfaction.
  We look forward to the opportunity to serve you better in the future.
  
  Sincerely,
  ***********************************

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1/2023 I started an on line application for (2) e ****s for ********* . I filled out part of the form, entered my credit card info, but then decided to not have them process the order. The total charges were over $193.98, Of which all but $70 was their fee to complete the application. The $70 part of the total was the fee the ********** gov charges for (2) ****s. I received several requests from them to complete my application. But did not do so . I sent several emails to them ( their customer service reps) informing them I was not going to finish the application, to refund my money, and delete and personal information I had sent them. Over several emails they sent me links to cancel and request a refund. But every link ended in the same result ( the message Order #****** - ********* eVOA Our agents are currently unable to review your order Complete your information now.They have made no reasonable attempt to refund nor even start the process, and the number I called that was attached to the charge on my Amex card was according to their message was : for outbound calls only. Im my opinion their charges were fraudulent as they provided absolutely no service to me, nor could they even apply for a **** for me In my name without me finishing the application . They needed a scan of my passport and photographs .. since my last e mail on the morning of 9/5, they have not responded via mail to any requests for refund , and I fear if if complete the application as they suggest to secure my refund, they then have a gotcha and refuse my request for a full refund. My wife and I are senior citizens and feel we are being taken advantage due to our age.,

  Customer Answer

  Date: 09/06/2023

  I received these letters from IVisa in my mail today.  They indicate that they have refunded all my monies ,  

  Assuming this, I feel this is acceptable, and wish to close my complaint. 
  

  I thank them for their  favorable response.  Given their most recent response, it appears I may have jumped the gun when i filed this complaint, and apologize for my haste, but at the time it felt the issue was overwhelming.   
  thank you. 

  Business Response

  Date: 09/06/2023

  Dear ******,
  
  My name is ******, from the ************************* I understand that you encountered some issues during your application process, and I would like to explain what happened here.It appears that you had trouble with the refund link, which caused us not to be able to refund your order immediatly.
  
  I want to sincerely apologize for any inconvenience this may have caused you. Upon learning that you no longer wished to proceed with your application, we respected your decision.
  
  In accordance with our refund policies, and finding out that you were unable to complete the refund link, we have issued you a full refund.
  Please find attached here the proof of your refund for your reference.
  
  I hope this resolution is satisfactory for you, and we look forward to the possibility of working together in the future.
  
  Sincerely,
  ***********************************

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 17 August I submitted an application through iVisa to get an ETA **** for *********. Their website stated a 2 day turnaround for $86. I had a flight booked to leave ****** on Sunday 27 August. I kept an eye on the progress and the next day I was asked to send a better photo of my passport which I did. On 21 August the application was sent to the government for processing. Unfortunately that was where the process stopped. I contacted iVisa to follow up on the status and I was asked for further information which I provided but nothing happened. My partner in ********* and I have been in constant contact with iVisa but all we get back are form letters and "I'm sorry for your frustration". The day before my flight my partner contacted iVisa via their chat feature to see what the status was. She was told that it was with the government for processing but they had no ****bility over that so could not provide that information. Unfortunately after 10 days my **** still had not come through and I had to change my flight and had to pay $980. My new flight is on Wednesday but I still do not have my **** and I am now extremely anxious that I am going to have to change it again and fork out more money for this third party's incompetance and mis representation on their website.

  Business Response

  Date: 08/28/2023

  Dear *******************,
  
  We understand your dissatisfaction with the government's processing time for your **** application. Your satisfaction is our top priority, and we are dedicated to ensuring you have a positive experience.

  
  We've noticed that this delay has unfortunately led to unexpected changes in your travel plans. We want to assure you that the transparency of our website is of utmost importance to us. In light of the unfortunate situation you've encountered, we have initiated a full refund for your entire order as a demonstration of our commitment to you as a valued customer.

  
  Additionally, we will keep you updated via email on the progress of your **** application as it awaits government approval. Please be aware that the timeline for this step is not within our control. We would like to clarify that the time indicated on our website corresponds to the processing time for preparing your documents, not the government's response time.

  
  Nevertheless, we are fully committed to ensuring your satisfaction and will take any necessary steps to expedite the process.

  Business Response

  Date: 08/28/2023

  Furthermore, it's crucial to understand that the government processing times can occasionally be subject to delays due to various external factors and circumstances that *** be happening in your destination country, in their country immigration regulations, and in some instances, they *** request additional information or explanations, which can extend the processing duration.

  We would like to confirm that we already emailed you on this matter and I want to reassure you that I'm here to address any questions or concerns you *** have.

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted iVisa via e-mail as they do not have a chat function that works on their website and an out-of-service phone. I would like to request a full REFUND for the Order number: #******. I have missed my ***** Airways flight (QR 936) due to **** inconvenience and it is so much expense for missed travel itinerary and scheduling. I have contacted numerous time for a full refund. BECAUSE I WAS NOT ABLE TO USE THE **** ON TIME and INCURRED MANY EXPENSES! PLUS I PAID $150 TO expedite this process. I was hoping to use their assistance to apply for a ****. I explained that previously, there was many technical errors uploading documents and photos on their website therefore there was a mistake while completing it and therefore I withdrew the application. This company seems to take advantage of people and is unable to provide any reasoning for their actions. I am requesting FULL REFUND for the Unused ****. I want my refund in FULL, this is illegal.

  Business Response

  Date: 07/06/2023

  Dear ****,

  I am writing to sincerely apologize for the delay you experienced in the delivering of your ***** eVisa. Upon investigation of your application, there was an unforeseen delay in on the governments side, which unfortunately affected your travel plans.

  We deeply regret the impact this has had on your travel plans and understand the importance of receiving your **** in a timely manner. After reviewing your case with my supervisor, as a token of our sincere apology and to address the inconvenience you have faced, we are providing you a full refund (please find attached the evidence of the refund) for your order as an exception. We value your satisfaction and want to make things right for you.

  Furthermore, we would like to emphasize that incidents like these are rare and not indicative of the high standards we strive to uphold at iVisa. Government delays may be caused by high demand or internal procedures of revision that the government decides to hold on each particular **** application, as the approval is on their discretion. We truly appreciate your understanding and patience throughout this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out to us.

  We will be looking forward to hearing from you,

  Business Response

  Date: 07/06/2023

  Dear ****,

  I am writing to sincerely apologize for the delay you experienced in the delivering of your ***** eVisa. Upon investigation of your application, there was an unforeseen delay in on the governments side, which unfortunately affected your travel plans.

  We deeply regret the impact this has had on your travel plans and understand the importance of receiving your **** in a timely manner. After reviewing your case with my supervisor, as a token of our sincere apology and to address the inconvenience you have faced, we are providing you a full refund (please find attached the evidence of the refund) for your order as an exception. We value your satisfaction and want to make things right for you.

  Furthermore, we would like to emphasize that incidents like these are rare and not indicative of the high standards we strive to uphold at iVisa. Government delays may be caused by high demand or internal procedures of revision that the government decides to hold on each particular **** application, as the approval is on their discretion. We truly appreciate your understanding and patience throughout this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out to us.

  We will be looking forward to hearing from you,

  Business Response

  Date: 07/06/2023

  Dear ****,

  I am writing to sincerely apologize for the delay you experienced in the delivering of your ***** eVisa. Upon investigation of your application, there was an unforeseen delay in on the governments side, which unfortunately affected your travel plans.

  We deeply regret the impact this has had on your travel plans and understand the importance of receiving your **** in a timely manner. After reviewing your case with my supervisor, as a token of our sincere apology and to address the inconvenience you have faced, we are providing you a full refund (please find attached the evidence of the refund) for your order as an exception. We value your satisfaction and want to make things right for you.

  Furthermore, we would like to emphasize that incidents like these are rare and not indicative of the high standards we strive to uphold at iVisa. Government delays may be caused by high demand or internal procedures of revision that the government decides to hold on each particular **** application, as the approval is on their discretion. We truly appreciate your understanding and patience throughout this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out to us.

  We will be looking forward to hearing from you,