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Business Profile

Security Guards

Elite Guard and Patrol Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

This profile includes complaints for Elite Guard and Patrol Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Elite Guard and Patrol Services, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a blood glucose monitor. I received a pulse oximeter. I went through ****** and contacted the company directly. I sent picture proof of what I received, and they said that their warehouse shipped the correct item. ****** closed the complaint. I contacted the company again and received the same response. All I want is to get the blood glucose monitor that I ordered. .

      Business Response

      Date: 12/19/2024

      Good Morning,

      I believe there is a mistake with this complaint. Elite Guard and Patrol Services, Inc. is a security guard company. We do not deal with any buying or selling of any products including blood glucose monitors or pulse oximeter's.

      We provide security services and concierge to luxury condominiums in *************. Please feel free to contact us with anything further.

      Thank you for your attention to this matter,

      ******* Atty

      Client Manager

      Elite Guard and Patrol Services, Inc.

       

    • Initial Complaint

      Date:05/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They towed my car for no reason ! And they were extremely rude and unprofessional!!

      Business Response

      Date: 07/07/2023

      Good afternoon,

      I hope all is well. Upon further investigation, ********** has determined that the action of towing was justified based on security reports received from our Security Director ***********************************. Please see attached security reports documenting the occurrence. Additionally, I contacted Mrs. ***************** and requested the official amount of the towing, which she stated was $145.00. I also requested a description of the vehicle in question. ***************** described a Silver/Gray Lexus SUV. As can be seen in "Picture 2" of report labeled "05/27/2023 Violation", a Silver/Gray Lexus SUV was parked in the "Fire Lane" at that time. The Director also noted that the vehicle did not have any forms of identification or parking passes visible.

      Based on all the available evidence surrounding this claim, and in lieu of our subsequent findings post investigation, we appeal this claim and respectfully request the agency to dismiss the charges against **********.

      Please contact me directly should you have any further questions.

      *********************************

      Elite Guard and Patrol Services Inc.

      Operations Manager ***********

      ************

      ************************************

    Elite Guard and Patrol Services, Inc. is NOT a BBB Accredited Business.

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