We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Decorative Stone

Ess Affiliated, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a driveway from the business. The driveway was completed and they were fully paid, however, it has not passed final inspection and at this point, the permit has been expired since 09/21/22. I've been calling the business trying to get them to have the permit reopened, fix the problems that the city has pointed out, and have the driveway pass inspection and the permit closed. Every time I call them the receptionist tells me they don't have the ability to send someone to the city to reopen the permit. I've asked to speak to the owner and the owner has never called me. This has been going on for the past year. My goal is to have the driveway pass inspection and all permits closed.

    Business Response

    Date: 10/23/2023

     

    Inspection Passed, Permit closed 10/19/23

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Driveway was done and shortly after started peeling up. Sent someone to try and remedy it and the repair does not match and with in 2 weeks peeling of driveway started again. We have constantly called to get the issue resolved. They Always schedule someone to come out and no one ever does. Cancel at last minute or does not even show. Even the owner of business promised to come out and cancelled an hour before the appointment. Never came back out never attempted to contact us after that. We called recently and was told the technician that did our driveway is no longer with company and no one else would want to do a repair job as they wont make any money.

    Business Response

    Date: 09/05/2023

    To whom it may regard,

    This is ***************************. I apologize for any inconvenience this might have caused you. The repairs have been completed and we did the best we could, so you could be satisfied with our work. If you have any further concerns do not hesitate to reach out to us. We will be happy to assist you. 

     

  • Initial Complaint

    Date:12/14/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************o keep their customers' money and that it is their prerogative to decide how and when they will finish the job they were paid to do. This is no doubt a scam and I have little hope of reaching a resolution. At this point, we would not trust them to do any type of quality work and we just want to get our deposit back and forget about the whole thing. If their lack of professionalism and their utter disregard for our situation is any indication of how the rest of their work goes, it is best to get the money they have no right to keep and forget about the whole thing.

    Business Response

    Date: 08/26/2024

    Unfortunately, during this Covid time, we lost a great amount of our work force, delaying projects considerably. We notified all of our customers of these issues, with most understanding, since this was occurring in many other businesses. The work was completed, and the customer submitting the complaint recorded a 10 out of 10 on our customer satisfaction form, as well as sincere compliments for our technician for his expertise and professionalism. (copy enclosed).

Ess Affiliated, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.