We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Huion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Huion Kamvas 22 Plus for $587.43 through ******. Initially the tablet worked fine, however I kept having issues with it. I contacted Huion's customer service multiple times but they kept giving me generic solutions that never worked. I eventually figured out a temporary solution on my own. However, this wasn't the end of the issues, the tablet constantly gave me problems until eventually it no longer was recognized by the software. The tablet connects to my PC, mirrors my PC but does not connect to the pen or software anymore. I contacted Huion multiple times and I'm given the same generic solutions over and over. This led to a constant circle of events that never led to a solution. They had me purchase a new cable to see if that would resolve my issue, still no solution. This company will constantly give you the run around until your warranty is out, so they will not have to replace or fix your device. At times, they won't even respond to your support tickets for weeks, then close your ticket.

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a drawing tablet on Amazon and it started working as it should but every time I restart my PC I would have to uninstall the tablet's driver and install it again for it to work.After a while I first emailed customer service on Thu, Apr 18, ******, then almost a week later on Tue, Apr 23, 10:24PM I got an email apologizing for the delay and instead offering a solution to my problem they asked " Are you still experiencing the issue?" of course; I replied.After that I finally got a set of instructions to " update the driver", instructions I followed and did not solve the problem, then I got an Email today ******* me to solve my own problem, saying that "this ticket will be temporarily closed for the next 2 days" to what I replied "I did follow the instructions and installed the driver using the link you sent me but that did not solve the problem" Not even 15 min later I get this email saying: "We are celebrating the Labor Day Holiday from April 30th to May 5th, and we will have limited email access on these days. I will do my best to get back to you after the holidays. " SERIOUSLY? What kind of "customer service" do a company like ********************** have? just the one guy celebrating labor day for a whole week?I emailed right back asking to talk to a manager and I got the same email saying they are on CELEBRATION TIME!. Worst customer service I've ever had to deal with.

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my daughter a ***** drawing tablet for 239. It arrived broken, they have led us arroyando since November 2020 and will not honor their warranty. Back and forth so many times trying to send this back via email and they just tell me to change the drivers over and over which isnt the issue. Weve done every thing they ask and at this point theyre just dragging us along until the warranty expires. This is criminal!

Huion is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.