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Business Profile

Gutter Contractors

Rain Shield Gutters, Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COMPANY INSTALLED GUTTERS IN 2020 AND THERE ARE AREAS THAT ARE CORRODING. WARRANTY SPECIFIES THAT THEY ARE RESPOSIBLE FOR MATERIAL AND LABOR FOR 20 YEARS: 1. Except as otherwise required by law, Rain Shield Gutters Corp warrants that only its New Installation will be free from defects in material and workmanship for 2(two)years for labor and 20(twenty) years for material from the date of completion of the installation.THEY INITIALLY TOLD ME TO FILE A CLAIM WITH THE PRODUCT MANUFACTURER WHICH I DID AND THEY DENIED IT. NOW NO ONE WANTS TO TAKE CARE OF THE PROBLEM.

    Business Response

    Date: 03/25/2025

    We have been in constant communication with the customer since day one regarding their concerns. While the damage to the gutters appears to be due to the a cleaning product used and not related to our work, we are actively working with the manufacturer to determine if they can cover the damage.


    We remain committed to assisting the customer and will continue to provide updates as we work toward a resolution.


    Customer Answer

    Date: 03/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

Rain Shield Gutters, Corp. is NOT a BBB Accredited Business.

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