Complaints
This profile includes complaints for BeneLynk's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 9 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constantly receiving mail from benelynk pretending to want to help with my benefits , wanting personal info, etc Different letterhead on each letter but same address on envelope addressed to benelynk
Business Response
Date: 06/18/2025
Thank you for reaching out and sharing your concerns.
BeneLynk partners with health plans to assist their members in accessing valuable programs such as ********* Extra Help, and other state and federal benefits that may reduce out-of-pocket healthcare costs. The outreach you are receiving is part of this service on behalf of your health plan.
We understand your concern regarding the volume and appearance of the mailings. While some letters may include different letterhead due to the specific program or plan referenced, they are all sent from BeneLynks verified address to support members in navigating complex benefits.
Please be assured that your personal information is only requested when necessary and in accordance with strict privacy and compliance standards.
If you prefer not to be contacted, we can mark your record as Do Not Contact/Do Not Solicit to prevent future outreach.
To request this change or to verify the legitimacy of our communications, you may contact us directly at:
BeneLynk ******************************start="1151" data-end="1154">***************************************************************
We appreciate your feedback and the opportunity to address your concerns.
Sincerely,
BeneLynk Compliance DepartmentInitial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company took my personal information over the phone to sum not a VA ******** saving program application on my behalf on May 2nd and said they would email me securely with the application to sign and I have not received it after several weeks. I want to speak to a supervisor to provide instructions for encryption bc they are asking for personal documents with my social and license, the person I spoke did not have instructions. I called today at 10:55 am Est and **** the person who answered disconnected my call and refused to transfer me to a supervisor. I want a supervisor to provide what I need to sign so I can send it back since their customer service does not know how to transfer and this is a simple request to finish the application and sign it bc I need the assistance but this third party used is poor customer service. You should be able to find the call that they just hung up on me and kept saying no no I cant do that. My request is simple.Business Response
Date: 06/18/2025
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you experienced regarding the completion of your Medicare Savings Program application.
We understand how important this assistance is to you, and we regret that you did not receive the secure email as expected following your initial call on May 2nd. Please know that protecting your personal information is a top priority at BeneLynk. We request documentation such as identification and Social Security verification in accordance with state Medicaid requirements and provide secure, encrypted channels for submitting those materials. We apologize for you not receiving clear guidance at that time.
We have reviewed the call you referenced and agree that the agent you spoke with did not provide the level of service we expect from our team. This issue has been addressed internally to ensure it does not happen again.
We are pleased to confirm that you are now working with a new representative and that your application is actively in process.
We truly appreciate your patience and the opportunity to resolve this matter to your satisfaction.
Sincerely,
Melissa Alexander
Compliance and Ethics Director
BeneLynkInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 13, 2025 I got a call from BeneLynk with the address Aetna **********************************************. They asked for ***, DOB, full *************** information, etc. I smelled a rat. I was told benelynk has been in business for 20 years. They wanted to make sure I did not lose ******** benefits. I believe this company has attached themselves to ********, insurance companies, and federal funds to act as a social partner. Seniors seriously have concerns about government spending and benelynk doesnt belong on that list of payees. They asked if I wanted my phone number removed from their list and of course I spoke up stating I already have too many scam likely friends. Take me off their Robo calling. Grrrrr BeneLynk youre stealing government money!Business Response
Date: 05/14/2025
Thank you for the opportunity to respond.
At BeneLynk, our mission is to assist individuals in maintaining their ******** and other health-related benefits, working in direct partnership with leading health insurance plans, including *****. We are not a government agency but are contracted by health plans to support their members in navigating complex state and federal assistance programsat no cost to the individuals we serve.
We understand and appreciate the importance of privacy and security, especially when it comes to sensitive personal information. To clarify, BeneLynk does not request Social Security Numbers (SSNs) unless required by the specific state program in which we are assisting a member. Some state ******** applications require an SSN to verify eligibility, and in those cases, we follow strict compliance and data protection protocols.
Our outreach is designed to help ensure that members are aware of renewal deadlines and requirements to avoid lapses in vital health coverage. We do not engage in robocalling. All outreach efforts are conducted by live agents, comply with applicable communication laws, and are performed with transparency and respect for member preferences. If any member wishes to opt out of future outreach, we honor that request promptly and permanently.
We understand that skepticism is naturalparticularly in a world where scams are unfortunately common. To help verify the legitimacy of our services, members can visit ****** official website at ***********************************************************, which includes information about BeneLynks role as a trusted partner.
We regret any confusion or concern our outreach may have caused. Transparency, trust, and member service are at the heart of what we do. If the complainant would like to further discuss their concerns or confirm the legitimacy of our services, we invite them to contact our Member Advocacy team at ************ or visit ******************************.
Sincerely,
BeneLynk *********************Initial Complaint
Date:05/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a phone call from what turned out to be, BeneLynk, on March 21, 2025, at 5:54 PM. I didn't answer the call though because I didn't recognize the number. Later on, I listened to the voicemail that was left by Benelynk and it was regarding Aetna and important benefit information. I actually had to laugh because I haven't been with Aetna since 2022. The following day, March 22, 2025, I checked my postal mail and there was even more c*** from BeneLynk, related to Aetna! I emailed Benelynk's ********************* because I couldn't find any other email address for them. I told them I hadn't been with Aetna since ************************************************************************************************************ anymore. I'll also threatened to forward all of this information to ******** and the *** but even that hasn't worked! I was on a phone call this morning, May 2, 2025 and immediately after I hung up, I saw there was a missed call from Benelynk, at 10:50 AM. What does Benelynk not understand? I get enough junk mail and phone calls from companies I'm currently doing business with. I don't need any other, unwanted communications.Business Response
Date: 05/20/2025
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the continued outreach regarding a health plan you are no longer affiliated with.Upon investigation, it appears this situation resulted from a combination of technical oversight and human error.
While our systems are designed to routinely update member data and remove individuals no longer eligible for outreach, in this instance, your record was not properly suppressed from contact due to an error in the data refresh and handoff of information between Aetna and BeneLynk. We understand how this experience may have been both confusing and frustrating, and we truly regret the impact it had on you.
Please know that BeneLynk partners directly with health plans, including *****, to assist members with understanding and maintaining important healthcare benefits. Our outreach is conducted only on behalf of our health plan clients, and all communications are reviewed and approved by those plans.
Most importantly, we take all requests to stop communication and remove information seriously. Your original request was received, and we regret that additional contact occurred afterward. We are actively working with our internal teams to identify how your record was missed during suppression and to ensure that your information is fully removed from all future campaigns. Additionally, we are reinforcing procedures to prevent similar occurrences.
We appreciate your patience and assure you that your contact information is now marked for permanent removal. If you receive any additional communications, please dont hesitate to contact us directly at ************************************* or ************ so we can address it immediately.
Customer Answer
Date: 05/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******
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