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Business Profile

Mens Clothing

Nautica

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: ************* ***************** ************ After trying to buy a $12 shirt through this companies site over 10 times and having the order cancelled for billing issues each time even though I am 100% sure I entered the correct billing information I bought a giftcard for nautica on amazon thinking if I used that to buy the shirt there would be no billing issues. Of course once again order #** for a $12 shirt was cancelled for "billing issues" even though I used a giftcard for the purchase. I was told to try the the purchase again and the funds would be returned to my giftcard in 3-5 buisness days. It has been well over 5 business days and the money has still not been returned to my giftcard. I will never spend a dime on this company again. I am disgusted by my experience over the last 2 weeks all over a $12 shirt. You should be ashamed of yourselves for stealing my hard earned money.

Nautica is NOT a BBB Accredited Business.

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