Reviews
This profile includes reviews for Dade County Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6 Customer Reviews
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Review fromChristasha S
Date: 05/17/2025
1 starChristasha S
Date: 05/17/2025
I had the worst experience with Dade County and Im so disappointed with the way they handle my recent situation. Someone hacked my debit card and took all my money. My main concern is how did the bank allow this to happen. Whenever I make a large transaction they always call or text to verify if its me but for some reason on Thursday they never notify me. I have fraud alerts on my account. With the back and forth I was told there is nothing they can do until 60 days of investigation and was denied a new debit card. To make matters worst the branch manger didnt even show concern or compassion and blatantly said in the lobby yesterday in front of all the other customers This is why I tell customers do not put all their money in Dade County Bank Accounts. Basically you are acknowledging that your company has fraud going on. This kind of dismissive and unprofessional response is unacceptable, especially when youre already dealing with the stress of having your money stolen.
Dade County Federal Credit Union
Date: 05/19/2025
Thank you for taking the time to leave a review. We apologize for your experience and would like to address your concerns. Please reach out to our Branch Operations Manager, ****** *******, at ************ at your convenience.Review fromHelen D
Date: 02/14/2025
2 starsHelen D
Date: 02/14/2025
Perform unauthorized transaction from members account.. I experience today. 02/14/2025.Dade County Federal Credit Union
Date: 02/20/2025
Thank you for taking the time to leave a review. We apologize for your experience and would like to address your concerns. Please reach out to our Branch Operations Manager, ******** *******, at ************ at your convenience.Review fromNoel B
Date: 02/17/2024
1 starNoel B
Date: 02/17/2024
I go to Homestead Dale Federal credit Union to deposit a check the check was for $8000 from my retirement account empowerment the cashier tells me he has to go to his manager to get approval. The manager tells me that this check has been flashed with *****. I stayed here And I called empowerment the retirement company and the lady tells them that’s not true so she shows me a letter stating this was flash so I asked her can I get a copy of that letter she tells me no I said, can I take a picture of that letter she tells me no this is the manager There is no doubt my mind the reason why I had a problem. My check is because the color of my skin. I never had a problem with any institution that I ever had deposit the check Del federal credit union in Homestead has people there that discriminate against people of color.Dade County Federal Credit Union
Date: 02/29/2024
We apologize for your experience. We are committed to providing our members with excellent service and would like to address your concerns. Please reach out to our AVP of Operations, *************************** at ************ at your earliest convenience.Review fromDamikia C
Date: 12/06/2023
1 starDamikia C
Date: 12/06/2023
If I could give it no stars I would. This is the most Ghetto, unorganized, waste of time in a banking institution I have ever went to. The banking hours are on the door so I walk up and open the door to find it's locked. A Uber eats driver steps behind me with a ********* bag and the Branch Manager steps out and says oh the tellers are counting their registers. I reply but it's 8:30 and it says you open at 8. She then says oh well we will open shortly. It's 8:50 am while typing this and I've watched them in the last 20 minutes stand at the front counter laughing and talking. Also in a previous incident they have refused to take $2 bills (to which I only had 1) because they told me they couldn't count it and their counter machines doesn't recognize it. To which I said isn't that why you have tellers, the supervisor at that time decided to tell me that the tellers can't count the money. To which I said if they can't count that means my money isn't safe. He then says well I'm not going to stand and argue cause I don't even have to take a bill that someone highlighted on cause we don't know it's real. To which I said so does that mean that marker you have there is for decoration. Another incident was when we started this account we never was issued any d but cards for the account. It took 5 months. They also told us since we are a business we can't take out any loans to which I replied good we don't need loans. Unfortunately my other executive on the account is a traveling nurse so it's hard to get her here during the weekdays to close this account. We are a booster club for a nearby high school. I have so many rude horror stories about this bank where they even threatened to close our account because we didn't give them the minutes to out meetings. When asked what they planned on doing with them they said don't worry then ignored us and left the account open. If you can do not bank with these people.Dade County Federal Credit Union
Date: 12/07/2023
We apologize for your experience. Please be sure that we are committed to providing our members with excellent service. Our management team has reached out to you to address your concerns. Thank you for taking the time to provide your feedback.
Review fromReginald K
Date: 07/03/2023
1 starI called Dade County Federal Credit Union to inform them about a scam that was originating out of their credit union. Because I was not a member they refused to speak to me. I have a cashiers check that was issued out of their credit union that was fake and ended up costing me about $1900. They may be a good credit union but the fraud department is as about useless as wet toilet paper.Review fromGregg H
Date: 08/02/2022
1 starGregg H
Date: 08/02/2022
My experience with this company has been absolutely horrendous. I applied for an auto loan with them and was approved for a substantial amount. However, after originally getting in contact with the Dade Auto Desk (DAD) I was not contacted again. DAD is supposed to be the service that helps you locate, negotiate, and close on your vehicle purchase. However, none of this occurred and I was forced to reach out to them multiple times only to receive little to no assistance. After finding a vehicle myself, I reached out to my loan officer whom informed me that I would be able to purchase the vehicle because it was within the loan amount they allotted me. But once again I was left hanging. In order to secure the vehicle I had to pay $250 dollars (non refundable) to take it off the market and then an additional down payment on insurance which ran another couple of hundred dollars. After signing all of the paperwork with my bank and the dealership I was informed by my bank that they could not send the required payment method to the dealership to secure the vehicle. The dealership requires either a check or electronic transfer. As a result I am now out nearly $400 dollars. When speaking to bank personnel about my experience I was met with a completely lackluster response. I was left with the feeling of oh well. They offered no absolutely no remedies, apologies, compensation, nor concern.Dade County Federal Credit Union
Date: 08/12/2022
**************, we strive to provide all of our Members with excellent service and attention. A Manager has contacted you to address your concerns and discuss alternative options. If you require further assistance, please contact us at the link below.************************
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