Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was enrolled in Miami Hype ****************** for the ******** season. In February, we were invited to participate in an additional tournament scheduled for June in *******, and we were informed that a $460 fee would cover both additional practices and the tournament itself. We paid this fee in two parts: in February and on April 1st.However, during a tournament on May 2nd, my daughter was subjected to humiliation and emotional mistreatment by her coach. The behavior was inappropriate, unprofessional, and caused significant distress. We raised these concerns immediately with the club director, but unfortunately, they were dismissed outright, and the club director chose to support the coach without investigating or addressing the issue.Since then, I have attempted to resolve this matter by contacting the club multiple times, but I have received no response. Due to the emotional harm inflicted and the clubs failure to take corrective action, my daughter has not been able to return to the team.We are therefore requesting a refund for the following:The portion of the club fees corresponding to the final month of the season, which my daughter was unable to attend due to the unresolved misconduct.The full amount of $460 paid for the ******* tournament and related practices, which she will not be attending.This request is based on the failure of the club to provide a safe and supportive environment, as well as their unwillingness to respond to and resolve a serious concern. We believe a refund is both fair and appropriate under these circumstances.

  Customer Answer

  Date: 05/30/2025

  Receipt for AAU attached. 

  Information on business contact:

  Website: ***********************************

  Email: 

  ******* *********
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  **************

  ****** *********  
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  **************

   

   

  Business Response

  Date: 06/14/2025

  Thank you for your feedback. We take all concerns seriously and always aim to provide a positive experience for our athletes and their families.
  
  When we were made aware of your concerns, we took immediate action to investigate. We met directly with the coach in question and also spoke with other coaches who had worked with her to gather additional insight. Following those conversations, we informed her that we would be monitoring things more closely for the remainder of the season.
  
  In addition, we communicated directly with the parent to discuss the situation and also offered the option to change teams. We made an effort to bring both the coach and parent together in the same room to work through the concerns constructively, as we believed a face-to-face conversation would be the most effective way to resolve things. While we understand and respect that the parent did not wish to meet, we were genuinely trying to rectify the situation in the best way possible.
  
  Now that the regular season has ended, weve also issued a full refund for the *** tournament, as you made the decision not to participate.
  
  We appreciate your time with us and wish your athlete continued success moving forward.
  
  

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although the response is not factual - the club never responded when we agreed to have my daughter play with another group -  I will settle this complaint given that I received the *** refund. 
  
  Sincerely,
  
  ******* De Peyrecave