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Business Profile

ATVs

Star Cycles Performance LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 15,2023 I carried my **** ***** *** ******** * ******* to them because it would not start. I explained it could be a carburetor problem but nothing serious. I asked them to change the oil and replace the brake wire on the right handbrake. They required a $331. deposit which I had no problem with since I had done business with them a several years ago and found them fair and honest.( Found out after this incident that it might be under a different ownership). Three weeks after leaving the 4 wheeler I asked for a status report and they had determined it needed a stator and were having trouble finding one. Two weeks later they located a loose wire therefore wouldn’t need a stator. Three weeks later would need a wiring harness. Then they called saying the stator was bad and they wouldn’t need the wiring harness. The stator which would cost $189 and to install it the bill would be $1100 plus, but doesn’t include the other things I had asked them to do. I advised them not to do anything I would pick up my *** that afternoon. They asked me if I could pick it up the next day because they had it disassembled and they wanted to put it back together. I advised them not to put it back together that I was on my way. (I immediately picked it up which only included the exterior housing cover and bolts which hold it on. The engine was not disassembled.)Bottomline is they charged me $651.20 And did not fix anything including the maintenance items listed by me. (Invoice #****)

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/15/22 total 665.53
    I brought bike in because it would not run this company stated it was the wiring they did that and starter solenoid to fix the bike.When I went to pick it up it will not atsrt or run the same as when I brought it in.All this information is documented on there paperwork.

Star Cycles Performance LLC is NOT a BBB Accredited Business.

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