Complaints

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• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 1,304.99 on 11/10/23 For a security deposit regarding an apartment I was approved for and they ended up canceling the lease saying I couldn’t get my deposit back because of liquidated damages , How Could It be liquidated damages if I never moved in also I didn’t get the keys . In what they are doing is illegal they are holding my money in that’s violating Florida’s leasing laws . I have reached out multiple times to try to solve the problem they won’t email me back in they aren’t taking any of my calls But I call from another number they answer ******* ******** told me “ that she would call back she was on lunch break” she hasn’t reached back out since what they are doing is completely wrong to just take my money

  Business Response

  Date: 11/30/2023

  Per the complaint filed by Ms. ********, a lease was signed for move in on 11/15/2023. The complainant failed to pick up and retrieve keys on the designated day of move in on 11/15/2023 and requested additional time to acquire the full amount of rent for move in. On 11/16/2023, we were unable to receive a date of commitment as the complainant only posted $1295 of the agreed Security Deposit of $2590. We continued to decline other applicants for a duration of almost 2 weeks as we sent over the lease agreement and provided a 72-hour window of lease return and posting of deposit to remove the home from marketing. The home was being reserved for the complainant for a period of almost 2 weeks in which we will not be returning the security deposit due to liquated assets which was acknowledge and agreed to once the complainant signed the application and lease agreement. I am attaching a copy of both items for further review by your organization. We have discussed verbally the matter via telephone and did not receive the email notification as it was sent during office closure on 11/18/23. I will gladly provide a written response to her email as myself and colleague have already had multiple conversations regarding this matter with Ms. ******** and her mother per Ms. ********s request. 

  Customer Answer

  Date: 11/30/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: ******* ******** did not tell me the first time that it was a time frame to return the lease she canceled it the first time because of bad miscommunication on her end when whole time I didn’t sign anything for her to say she was going to cancel it in it was not off the market for almost 2 Weeks when I sent my deposit in on 11/10/23 Saturday in Sunday doesn’t count those aren’t business days so technically a week off the market in we very much gave a date to give the money to them on Friday 11/17/23 so no such thing as we did not giving a date of commitment Also regarding the lease statement it’s an incomplete lease because both tenants didn’t sign the ending of the lease to complete it to agree to all the terms of what was stated in the lease And Business hours or not you still received the lease in by you not sending back my security deposit Ipad Management is therefore Violating Florida’s Leasing Law Stated once again in if necessary we can take this to court

  
  

  Regards,

  
  

  ******* ********

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 12/01/2023

  I am attaching further
  communication of the time periods of our conversation to include the proof of
  notification sent to Ms. ******** on 11/09/2023 as some of the dates and
  correspondences are being omitted. Just to clarify, the initial lease dated
  11/10/2023 was sent on 11/02/2023 as detailed through our text communication.
  On 11/3/2023, the prospect contacted us to change the lease date top
  11/15/2023. At this time, we updated the lease dates per her request and resent
  the lease for further review and acceptance. Ms. ******** was informed of her
  48-hour lease return period as you can see from the attached text
  communications, I again reached out on 11/6/2023, regarding her interest still
  in the unit as the lease was still unreturned. She expressed her interest in
  the unit and inquired about posting deposit upon lease return or submittance.
  On 11/9/2023, I sent a message to Ms. ******** regarding the cancellation of
  the lease as the lease had still not been returned and informed her that she
  exhausted her time period to return the lease and we had alternate persons
  interested, if she displayed no interest in returning. She then contacted me
  and expressed her continued interested and she inquired regarding the
  possibility of remitting half of the amount of the required $2590, which we
  agreed to accept. I then re-created the lease effective for 11/15/2023 per Ms.
  ******** request and Ms. ******** posted a payment of $1295 towards her
  Security Deposit on 11/10/2023. We awaited her move in for 11/15/2023, at which
  time she failed to show up with the money to satisfy her move in on 11/15/2023.
  Again, she contacted us on 11/16/2023, after she scheduled to meet us at our
  office on 11/15/2023 to retrieve keys at 4:30pm. We received multiple calls
  during this time period as well as I can show proof of application refunds due
  to holding the unit on Ms. ********s behalf. We will not return the deposit due
  to Ms. ******** inability to satisfy the move in cost at the time of the of
  move in. Furthermore, her acknowledgement and acceptance upon submission of the
  application also detail the requirements and terms of posting deposits. Ms.
  ******** is more than welcome to take us to court, if she failed to interpret
  or understand the terms of the application or the lease she acknowledged to
  sign. We will not be liable for court fees in the event this matter is taken to
  court if the prospect was unable to satisfy the terms of the contract, she
  obligated herself too. Please if you may disregard this complaint as from the
  attached documents provided, the complainant failed to adhere and comply with
  the terms of the contract/applications she agreed to, and the security deposit
  will not be returned as she failed to show up for move in per the terms of the
  lease. 

  
  I also provided response to the email sent on 11/18/2023 on
  11/30/2023, as I did not see the email as it appeared to be Spam or Junk. I can
  provide a copy of the correspondence in separate email or attachment as I am
  unable to attach any additional items.