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Pearson VUE Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I would have 120 minutes to take my exam. When the exam started, I only had 100 minutes. Pearson Vue claims 20 minutes is allocated to answering the *** and survey. However, during the time they time those separately and that time does not add up to 20 minutes. Further, 120 minutes is suppose to include items other than taking exam questions, how is a customer suppose to know how much time they actually have for the exam portion when scheduling it? Microsoft and other documents indicate customers taking the test should get 120 minutes without mentioning that time being allocated for anything else. I did not pass the test as a result of thinking I had more time. Further, I also took the AZ-*** and was shorted 40 minutes. I was told the exam would be given 140 minutes and I only received 100 minutes, the same as AZ-***. There is an error and Pearson Vue refuses to acknowledge it. Other customers have started the some issue on various web threads. I want a full refund of the exam I took and failed on 9/16/24.

    Business Response

    Date: 09/25/2024

    Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams.  Pearson VUE operates over 5,000 Authorized Test Centers.  It appears the candidate misunderstood the difference between exam duration time and seat duration time. This information can be found at  which states "Exam duration refers to the amount of time that you have to complete the exam. Seat time refers to the amount of time that you should allocate for the exam. It includes the time needed to review the instructions, read and accept the Microsoft Certification Exam Candidate Agreement, complete the exam questions, and provide comments after completing it (if you choose to do so)." Pearson VUE will not be taking any action on this matter and considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident. 

    Customer Answer

    Date: 09/25/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: The article provided only makes partial sense. The other issue is when I started the ****** test it said I would have 140 minutes, which according to the article would mean I had 120 minutes to complete the exam. Further, when I took the AZ-*** it said I had 140 minutes when I scheduled it and on the screen before the exam questions, yet I only received 100 minutes. There are numerous issues with the timing for both tests, Pearson Vue is not taking this seriously. 

    Regards,

    ***** *****

    Business Response

    Date: 10/07/2024

    Pearson VUE's position remains the same. The confirmation email sent to the candidate clearly explains the test time. Pearson VUE therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident. 

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