Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are at our wits end. We have reached out to AND Services several times since last Monday not counting the several calls since a year and a half ago when this problem started and this is still what's going on. We've been waiting for a technician and following up since last Monday. We can't run our AC because this happens. Oh yeah and been waiting on a supervisor to call us for months. This is all new sheetrock and molding that we put in when we bought the house 4 years ago. Our house now has mold that it did not have before. The HVAC unit keeps flooding our house. We requested it be initially installed on the main floor and they declined. We were promised a contractor to come out and make repairs a year ago and no one has shown up. They did change our ductwork a few weeks ago but the problem has not been corrected. The HVAC unit is not level and leaks all throughout our house. We replaced all sheetrock throughout the house 5 years ago and some in the past year and most of it had mold now due to the HVAC issues. We just want this fixed and our home back to what it was prior to the installation and a refund for the HVAC unit if they are not going to install it properly so that we can hopefully get another unit installed by a different contractor and we would like the damage repaired. We have small children and this is unacceptable for anyone.

  Business Response

  Date: 11/04/2024

  We installed system and ducts in this clients home at the end of 2022. since installed there have been no major mechanical failures on the machine however in June of 2024 there was a drain clog issue that created leakage. additionally there was some sweating on the system and as a result we at no additional charge have redone a significant portion of the clients duct work and modified sizing as well as agreed as a courtesy to perform drywall repairs at no additional cost for the client . We are currently in the scheduling phase with the drywall crew and have completed the duct modifications and all drain line repairs.

  Customer Answer

  Date: 11/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: mold remediation needs to be performed prior to sheetrock work or at least mold testing, this issue started almost a year and a half ago but has progressively gotten worse. We were promised a contractor a year and a half ago. The AC is still leaking so fixing the sheet rock is not going to solve the problem until the AC is fixed. 

  Regards,

  ******* ******

  Business Response

  Date: 11/05/2024

  to our knowledge the unit wasn't leaking anymore, we have been attempting to reach the client unusually and after reading this latest reply our regional ops manager called the client and left a voicemail to attempt to go investigate further himself. We are waiting on the clients response 

  Customer Answer

  Date: 11/12/2024

  I responded to the last request. We have contracted an attorney because the mold in our house is making us sick and it is all due to the poor installation of this unit. 

  Business Response

  Date: 11/26/2024

  a few weeks ago we sent our regional manager to the home and the client refused to allow us to attempt any remedies and also told us he would not let us do anything further including the drywall repairs we offered to cover etc. They also informed us they contacted an attorney and we have since attempted to have our attorney contact them with no response. For the record we have offered to remedy these items and they will not let us. 

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an AC unit from And Services and the last 6 months. I have had 4 instances that my ac is not working. I have made several calls and the ac has been fixed poorly. I had to purchase temporary cooling and was not compensated. As of 8/14, my ac is not working. They have fixed the same thing 3 times and it’s still not fixed.

  Customer Answer

  Date: 08/14/2024

  Warranty

  Business Response

  Date: 08/26/2024

  In this case we installed a unit for our customer that operated flawlessly for almost 4 years and then unfortunately there were multiple visits required to resolve her issue but we are happy to report that the unit is running fine again and the client is fully satisfied. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife called this company for a service call on our ac unit. They advertised same day service. The tech called my wife to say he was on his way. Only our daughter was home. It was 2:15pm on 8/2/2023. He went in our yard, fixed the unit and called my wife to say it's ******** He did not tell us prior to working on the unit, the problem or cost to repair. We never signed anything to authorize him to do the work. He just did it and then asked for payment. Not professional at all. My wife wrote on the website for an itemized invoice, since the one he emailed her said "replaced 2 capacitors #35/5 & 7.5mfd. No cost breakdown and for only being at the location 20 minutes. My daughter gave him cash since we did not have that amount on our debit card. The next day 8/3/2023, my wife got a call from their office but missed the call since she was at work. She called back to find out the lady was on break. She left a message. Never received a call back. I called that same day, talked to 2 people. Said they would call me back. No response. I called again on 8/4/2023. Talked to a woman, explained all again and told her, we never authorized the work to be done. I looked online those part numbers and each one is around ***. How the hell did it get to ******* for 20 minutes work. The woman said she was not aware we did not sign the pre-authorized paper and would have the service manager call me back. Never got a response. I am looking for a money back. This company did fraud.

  Business Response

  Date: 08/17/2023

  It is the goal at AND Services for all of our customers to receive premium service as promptly as possible. For these reasons the cost of our parts is only a very small portion of the overall expense of servicing our clients.  Our club members receive extensive discounts on our service rates and in this case we have contacted the customer and discounting there service down to our club membership rates and refunding them the difference. 

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around November 2021, And Services came to my house to install an upgraded A/C unit (from 3.0 ton to a 3.5 ton unit along with a larger air handler). The price was set for $25, 566.00 which I agreed. The technician ****** called his boss and informed him or her that the space in my house was too small to put a larger air handler. He also told me. He suggested that he put in a new air handler and 3.0 ton A/C unit which did because that was the proper small for my small house. ****** completed the work and gave me the invoice (*****)to sign. I told ****** he did not install the 3.5 A/C unit so the price should be different on the invoice. He demanded that I sign the invoice and I told that I would sign once the price was changed. On 11/5/2021,****** called someone and wrote the following on the invoice "Original price was $25,566.00 for 3.5 ton now price for 3.0 ton unit is $25,066.00 and he signed it. ****** own comments states that he installed a 3.0 ton unit not a 3.5 ton unit. I was given a lady phone number so I called her twice and she assured me the she would corrected the amount I was being charged but she never did. I have left messages but no one will return my call. I reported this problem to Ally Lending my finance company who said And Services must correct the problem on their end. If this is not resolved, I will be paying the interest every month on the extra $500.00 for the next 9 years of the agreement.

  Customer Answer

  Date: 09/13/2022

  Around November 2021, I agreed for And Services to install a 3.5 ton AC unit and a larger air handler in my house for $25,566. Please see invoice 4697. The technician ****** called his company and informed them that the air handler compartment in my small house was too small for him to install new air handler. ****** assured me that once he installed a new 3.0 ton AC unit and an air handler that was the same size as the one he removed from inside the house. Everything should work fine. I agreed to ****** installing the small size 3.0 ton AC unit and air handler. ****** presented the me the invoice to sign but I refused to sign because the invoice was for a 3.5 ton AC unit. ****** demanded that I sign the invoice and I still refused. ****** called his company wrote the following on the invoice" Original price was $25,566.00 dollars for 3.5 ton, now price for 3.0 ton unit is $25,066", he signed and dated the invoice for November 5, 2021 and he scratched out $25,566.00 dollars then wrote $25,066 below. I called And Services an spoke with a lady at least twice explaining the problem then she would not accept anymore calls from me. I reported the problem to the finance company Ally Lending but they informed me that the problem has to be resolved through And Services. I am paying additional interest on $500.00 dollars for the next 10 years for equipment that was not. This is not fair. And Services