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Business Profile

Locksmith

Lockmobile LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes I called lockmobile to reprogram my key had call them to **** ********* ** he came and when he got there my wife had bought the spare key it's a key fob and since I had called him I told I wasn't going to let him come for nothing so he tried to program but in the process he deleted my key that was working I never asked him to delete my key I called him to program it and he couldn't do say something was wrong with my car and left me stuck because he did the wrong thing and deleted my key I had to call a tow truck and call sofi lock Smith they came out and did it with no problem I call him he didn't answer I sent him my receipt and a picture of him sitting in my car and the text messages he sent of his business and that he was on the way just to keep record of this no response so now I'm out of a key that was working before he messed with my car I need him to either program my key that he deleted or pay for the key to get programed because I never ask for a key to be deleted it was our spare key now we don't have one because of this business and was left like it was my fault he messed up and deleted my key that was working instead of programming the key I called him out for bad business all the way I'm not going let this go its the principle of how he left me and didn't even try to make it right your customer is what makes your business everyone needs to know that they have bad customer service and no cares for their customers and we were there for around * hours called the other company it took him **mins and had my key programed not deleted

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