Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Moving Companies

All About Moving, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for All About Moving, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

All About Moving, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted All About Moving Co to assist with moving on ********** from **** ****** ***** ***** ************ ** *****1 to current address **** ******* ***** **** ** ******


      I asked if had insurance and ***** ********* told me that had insurance to cover moving of property. I paid $****** on 1*********.


      Later I found some furniture was damaged.


      I sent a test to ***** ********* number (**** *** * **** on 1********* and ********** requesting ***** ********* to contact me, with no response back.


      I also sent an email on 1********* stating the following:

      We used your services earlier this year to move in the house at **** ******* ***** **e, Tallahassee, ** ****** I have been sending texts requesting you contact me back, but unfortunately, I heard back from. I just left a voicemail requesting you to call me back as well. At your earliest convenience please contact me.


      Still no response.


      All About Moving has not attempted to resolve the problem due that have not returned any attempts of communication.


      I would like a refund or repair of damaged items.


      I have attached photos of some of the damaged items.

      Business Response

      Date: 02/21/2024

      I was there during that move. And none of the furniture was damaged during the move. If that was made aware to my attention the day of the move, we would’ve fixed it right away. Unfortunately the customer texted me in December and I have no idea who that person was. They just wanted me to call them. I do not respond to text messages on my business phone due to spam mail and they never called me regarding any damages. I do have insurance, but if they saw the damages, why did they wait a month to contact me unfortunately, our insurance doesn’t cover anything after a month. Those pieces of furniture were wrapped safely and secured in the truck. We always wrap the furniture in thick moving blankets unless the customer tells us not to because they don’t want us to spend too much time wrapping furniture, because they do pay by the hour. I always tell the customer if they don’t want us to wrap the furniture and anything is damage is not our responsibility but we did wrap that furniture and if that damage was there before we touched, it is not our fault. None of the furniture fell out of the truck, and it didn’t drop on the floor. We were very careful with the furniture. We wrapped all the furniture up, took it to where it was supposed to be placed took the wrapping off so the customer should’ve seen that damage. I would’ve seen that damage and I would’ve told the customer but that damage was not there when we moved the furniture, nor was it there after. If that damage was there, the customer should’ve told us right away not waited a month, so after a month of that furniture being there it is not our responsibility because anything could happen within that month. Unfortunately the customer didn’t contact us regarding any damages and they waited to long to file any type of claim. Like I stated they waited a month and I was not contacted regarding any damages. No pictures were sent to me or any emails, calls or texts stating that anything was damaged. No refund will be issued unfortunately because there is no proof that we damaged the furniture. Customer complained a month later anything could’ve happened other people could’ve damaged it and we are being blamed for it. I sure the customer would’ve noticed that damage the same day we moved it and would’ve said something to me about it or if I noticed anything that we caused, I would’ve told the customer I would have sent the furniture to get fixed but unfortunately the customer did not tell us anything nor did I see any damage during the time we handled the furniture. 

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.