We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Whole house generators

Generator Supercenter of Tallahassee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Whole house generators.

Complaints

This profile includes complaints for Generator Supercenter of Tallahassee's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Generator Supercenter of Tallahassee has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: January 6/2025 Amount Paid: $6,953.21 Deposit for general generator Business Commitment: Sale and installation of a General Generator. The above amount is a deposit for 1/2 of the total cost. Nature of Dispute: The company failed to respond to my repeated phone calls and emails. I recently discovered that the company has gone out of business and was possibly in the process of going out of business at the time they sold me the generator they have not tried to resolve problem. I would like a full refund. I do not have supporting documents because at the time I made this purchase, Jared Falgien told me that they computers were temporarily down because the company was in the process of updating their system. ***** **** **** ** . I am 76 years old, and this situation might possibly be considered Elder Abuse

      Customer Answer

      Date: 05/20/2025

      ********

       

      I am so very thankful for the help you have given me.  I never received any communication at all from Generator Supercenter of Tallahassee. However, thanks to your persistent effort, I have finally received a refund check - just a check, no apology, explanation or anything.

       

      Thank you for helping me,

      ***** **** 

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9-23 Contracted for generator ***** Installation started Electrician resigned when it was discovered that no permits were pulled leaving a hole in the wall of my house. 2 or 3 electricians came out but chose not to work for Supercenter ***** ******* ***** started work with supercenter but was not able to get my job completed.***** I Contacted Supercenter corporate and they were able to get my project going again.1-24 an electrician was hired and tasked with finishing my project. He appeared to be short on skill and had problems with members of the Town of Havana Utilities and with the inspector from **************. It came close to a physical confrontation.1-24 The installation was completed but a junction box was (and still is) mounted crooked on the wall. The inspector came out to the house and stated that the workmanship was poor and asked me if I wanted him to fail the inspection. I spoke to ******* *****, and we decided that it would be better not to have that particular electrician come back out. I agreed to wait until there was a new electrician hired. That electrician was fired.11-24 I called Supercenter and discovered that ******* ***** wasn't working there anymore. I spoke to *** ******* (the owner). He said that he planned to have an electrician out to fix the job in January 2025.2-25 I contacted ***, and he said he was working on it.3-25 Kam would not answer my calls, so I called corporate. They tried to get Kam to call me but were unsuccessful. They (*** *********) advised that they passed the problem up the corporate chain. I want the installation corrected.

    Generator Supercenter of Tallahassee is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.