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Business Profile

Association Management

Mainlands 6 Civic Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Association Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of transaction was 11/25/2024, I sent association payment to Mainlands 6 Association. According to the Bank Associate I spoke with on 2/22/2025 checks 4252 $77 and check 4253 $230 was paid in full to the association on 12/6/2024. I received a bill on or about 2/20/2025. This bill indications a payment was not made for the quarter of July-September and October-December. I will be scanning the paid checks.

    Business Response

    Date: 02/27/2025

    As of this date Feb 27 2025 the resident has two accounts with this homeowners association (Civic and Irrigation) and they are both paid through March 31, 2025.  There is no balance due at this time.  The first page of the document submitted by resident is for a different account at 4915.

    ************************
    *******************

    Customer Answer

    Date: 02/28/2025

     
    Complaint: 22976541

    I am rejecting this response because:

    Sincerely,

    Aloha *****

    Customer Answer

    Date: 02/28/2025

    I reject the response because I do not have two accounts with the **********************. The address 4915 there is a different family living there. I am not sure how the association mixed this up. I need an explanation on how this was a mix up.

    Business Response

    Date: 03/03/2025

    **************** residing at *********************************** to you that she is being unfairly billed by us.  We responded that her account is up to date until March 31. She has again submitted a statement belonging to her neighbor who in fact owes $200:
    *****. ******* Valdez, Adolto
    ****************************************************************************

    We cannot discuss her neighbor's account with her unless we have proper authorization.  We are asking that you close this unfounded complaint, as it is causing a wasteful use of our limited resources.


    Thank you,
    Mainlands Section 6 Irrigation Corporation

    Business Response

    Date: 03/03/2025

    **************** residing at *********************************** to you that she is being unfairly billed by us.  We responded that her account is up to date until March 31. She has again submitted a statement belonging to her neighbor who in fact owes $200:
    *****. ******* Valdez, Adolto
    ****************************************************************************

    We cannot discuss her neighbor's account with her unless we have proper authorization.  We are asking that you close this unfounded complaint, as it is causing a wasteful use of our limited resources.


    Thank you,
    Mainlands Section 6 Irrigation Corporation

    Customer Answer

    Date: 03/03/2025

    Hello everyone

    I did not want any information about my neighbors. If the letter was put in their mailbox they would have my information. So, I do not want to know about this being a waste of time and to close the case. This is not my error that they put both our names together. How can you make a mistake like that. Seems to be a problem in their paperwork.   I want my $71 over amount credit on my next payment. Until then the case is open.

    This is really a concern.

Mainlands 6 Civic Association is NOT a BBB Accredited Business.

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