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Business Profile

Customer Services

Experienced Internet.com Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Services.

Complaints

This profile includes complaints for Experienced Internet.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Experienced Internet.com Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My checking account was charged 2/2/24 in the amount of ***** by this business without my permission. I do not know what the charge is for and I wish for my card information to be removed from this business's data base. Thank you.

      Business Response

      Date: 02/05/2024

      We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    • Initial Complaint

      Date:02/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no idea who or what this business is but it has charged several unauthorized transactions to my account. Jan **** $1.95, Feb **** $49.95 and $4.95

      Business Response

      Date: 02/05/2024

      We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    • Initial Complaint

      Date:01/13/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company randomly charged my account without my knowledge, authorization, or any prior approval in the amount of $49.95 USD. I never enrolled or consented to any service or charge and attempted emailing the support address on their website.

      Business Response

      Date: 01/15/2024

      We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

      Customer Answer

      Date: 01/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deducted from my checking account. It is two separate charges. One amount of a $1.00 and another for $1.95. Don't have a clue what the charge is for.

      Business Response

      Date: 01/05/2024

      We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    • Initial Complaint

      Date:01/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A website by the name of digmrkp.com has been debiting money from my bank account without my permission. They are a 3rd party website however they will not give the name of their company or the purpose of debiting money from my account. This happened 1st on my debit card and now it's happening on my husbands debit card. It's a recurring charge of *****. Currently they have stolen over $150 from our account. My husband used some tracing software to find out that their actual location is in ******* but appears to be located in ****** with their server tower in the middle of reservoir which is all false info to throw the customer off their trail. They also have a possible location in *******, *******.

      Business Response

      Date: 01/04/2024

      We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

      Customer Answer

      Date: 01/05/2024

      This is not the first time they have fraudulently taken money from my account and each time I pulled up the identification letters on the transaction it went to different websites that all looked the same. Different web addresses but same pictures on site, that says fraud to me. I am not satisfied with just a refund. I want this company put out of business. They are a scam organization, not a real company. I had no streaming service through them and had never even heard of the supposed companies they do business with as a third party bill pay service. They are scamming people worldwide and they need to be stopped. I would like to add that I have also reported them to the Federal Trade Commission. 

      Customer Answer

      Date: 01/08/2024

       
      Date Sent: 1/5/2024 6:33:24 PM
      This is not the first time they have fraudulently taken money from my account and each time I pulled up the identification letters on the transaction it went to different websites that all looked the same. Different web addresses but same pictures on site, that says fraud to me. I am not satisfied with just a refund. I want this company put out of business. They are a scam organization, not a real company. I had no streaming service through them and had never even heard of the supposed companies they do business with as a third party bill pay service. They are scamming people worldwide and they need to be stopped. I would like to add that I have also reported them to the Federal Trade Commission. 

      Business Response

      Date: 01/30/2024

      We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

      Customer Answer

      Date: 02/01/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/31/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not give any permisions and do not know what the company is. I have called three times and they have just hung up on me. I do not want this service and I want them to stop billing me $49.95 the last two months.

      Business Response

      Date: 01/01/2024

      We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    • Initial Complaint

      Date:01/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep charging me for no service rendered. Almost weekly I see a charge on card and I don't what it's for. I also don't know who this is or how they got my account number. I want, but don't have to be refunded. I need it to stop before it's a lot more for nothing. I don't want to get a new card because this card is attached to legitimate businesses.

      Business Response

      Date: 01/20/2023

      We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Without authorization this company continues to withdraw money from my account. 12/13/22. 4.95 12/4. 39.95 11/29. ****

      Business Response

      Date: 12/29/2022

      We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    • Initial Complaint

      Date:09/10/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to download an app called ParkMobile online on my phone. This company poses as ParkMobile and lures people to give their credit card information and then charges them erroneous amounts of money. I have attempted to get in contact with them to remove me from their charges to no effect. They are a scam and provide no service and are charging my card on a regular basis. My card recognizes it as a scam and refuses to accept the charges.

      Business Response

      Date: 09/12/2022

      We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

      Customer Answer

      Date: 11/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Experienced Internet.com Inc. is NOT a BBB Accredited Business.

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