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Business Profile

Consumer Finance Companies

Advance America Online.com (Imposter)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Advance America Online.com (Imposter)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Advance America Online.com (Imposter) has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Advance America told me that would give me a 7000 loan. We went back *** forth for 3 days if not more because he said they could put it in to my bank of america account due to "fraud" so he said we can ************* it but it will be a fee. 200 and when you get the loan it will be 7200. The 200 will be given back to you because we can not pay it. The only way he could get the money was bitcoin. I bitcoined him and waited. The next day he tried to get me to open another account. Then something else. I told him I'm nit paying any more money. He said u have to put out money to get money. I said if that's the case I wouldn't of be asking doe the loan. I want my 200 back for 2 weeks I have been asking he finally told me I wasn't getting it back. I am not even sure exactly what state they are in. It comes up as california and ilIlionis when they called me. I have the number more than 1 they called me on.

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/23/24 I received a text stating I had been pre approval for a loan. The number ************** from a **** *********. Then a **** ****** with email address *************************** started sending me loan agreements without letter head, and no total amount of the loan repayment. When speaking to him it sounded like he was at home , he wanted me to verbally give banking information, stated they didnt have a security Internet site to use, could not give me any information on loan funds ..

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** now requires a confirmation code when you try to read the email/ The code is sent to your [hone number. Unfortunately, my old phone died and I had to replace it; the new phone (it is an android) has a different phone number than the /old one. I told *** that the number they insist that I use is no longer valid; the phone is dead and tried to give them the new number but they said you are not allowed to change phone numbers anymore, They always allowed it in the past but no any more;if you move, or have to replace your phone you are out of luck. They even keep billing you for a resource you can no longer use. I asked to speak to a supervisor but they refused that request too. In the mean time, my email which I am not allowed to have access to and which may have important information about upcoming doctors appointments, possible jobs, or early voting sites is shut off from me.

    • Initial Complaint

      Date:07/25/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a loan and was told itd be in my account by the next business day that was the 25th of this month Friday and here we Tuesday. When I talked to my bank they told me Advance America made the mistake and instead of getting a deposit my account is negative $600 plus !!!

    • Initial Complaint

      Date:04/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company got access into my bank account and changed charges in my account. Because I refuse to accept a loan from them,the employees name is *******************************.

    • Initial Complaint

      Date:10/05/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by ************************* stating I was approved for a loan emailed mr a ****** doc, which I filled out and then had me speak to ***** a loan officer, who had me stay on the phone until I got to ******* parking lot then texted me a bar code with some girl name on it and had me refund the money back to him then send copy of receipt, wont stop calling or texting, they now have my bank and social security numbers.

    Advance America Online.com (Imposter) is NOT a BBB Accredited Business.

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