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Business Profile

Artificial Turfs

Coastal Synthetic Turf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Turfs.

Complaints

This profile includes complaints for Coastal Synthetic Turf's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coastal Synthetic Turf has 2 locations, listed below.

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    • Coastal Synthetic Turf

      1433 Massaro Blvd Tampa, FL 33619-3005

    • Coastal Synthetic Turf

      4131 Wausau Rd Fort Myers, FL 33916-4834

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my grass melt by the sun and they try to blame reflection from windows. I spoke with my sale rep in Nov 2016 the told us that should be cover under warranty because window reflection was not on warranty exclusion.

      Business Response

      Date: 08/15/2023

      Dear *****,

      Thank you for reaching out to us regarding the issue you are experiencing with your grass. I apologize for any inconvenience this may have caused you.

      Upon reviewing your complaint and the warranty documentation, I have attached a copy of the warranty that you mentioned. In section 8) Damage, it clearly states that any damage resulting from shrinking or melting of fibers due to reflection, sun magnification, or other sources of extreme heat is not covered under warranty. I apologize if there was any confusion regarding this matter.

      I understand that you spoke with your sales representative in November 2016, who may have provided you with incorrect information. However, I want to assure you that our company has never covered turf burn in our warranty, and we apologize if this was not communicated to you at the time of your purchase.

      If there is anything else I can assist you with or if you have any further questions, please feel free to let me know. We appreciate your understanding and patience in this matter.

      Thank you for your continued support.

      Best regards,

      *********************

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