Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23303486
  
  I am rejecting this response because:

  
  Good morning
  
  If my order is completed and ready to be shipped as you reported to the Florida BBB (complaint id ********* then I kindly request you ship my order to my mailing address and also provide proper tracking information. 
  
  My mailing address (which I have previously provided) is as follows:
  
   
  
  *********** *****
  
  1207 Yaupon Loop 
  
  *************, ***** 78132

  
  Sincerely,
  
  *********** *****

  ing due to tariffs and it should be 2 weeks. They are lying and not being honest with their business

  Business Response

  Date: 05/21/2025

  Customer was notified numerous times regarding delays. Customer is correct as stated. ********************** finally completed product due to delays from coating. Customer was contacted weeks ago to confirm order completion and shipping. Customer hung up on ********************** and blocked number. Customer order is currently available until resold. Customer may contact ********************** to discuss receiving order. 

  Customer Answer

  Date: 06/18/2025

  Rimlox did not ship my order per my last email correspondence. I have not heard anything back from Rimlox or the owner since I filed my complaint with BBB. 

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30, 2024, I placed an order with Rimlox for a set of wheel locks. Despite waiting for months and following up multiple times, I have yet to receive my order. Each time I have contacted Rimlox, I have been given various excuses, but no clear resolution or tracking information has been *********** of today, February 11, 2025, I still have not received my order, and the company has not taken any meaningful steps to resolve the issue. Given the excessive delay and lack of resolution, I am formally requesting a full refund of my purchase.Desired Resolution:A full refund of my purchase as soon as possible.Order Information:Order Date: August 30, 2024 Invoice Number: CFO-*****-******* Amount Paid: $456

• Initial Complaint

  Date:01/16/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,To say Im frustrated is an understatement. I purchased two sets back in July of 2023 and still Have not received them.While they are located in *****, ** and have experienced two hurricanes since I ordered their product.Theyre own website says theyve been in business since 2000 or since 2000 cars with their locks on the wheels havent been stolen.Throughout the process they have been friendly, however, they have been unable to give a timeframe on completion and when I do call or email its simply to get a status.While i understand that it varies from car to car, the thought is that someone in business for this long would have a round a bout, not exact, timeframe on what could be done.Add to this that there was a thought that my locks were shipped but no tracking number was provided which was odd because unless its a letter, most things tend to have a tracking number when ordered.Finally, once you ordered I believe you have a small window to ask for a refund. So I would ask as many questions as possible to include refund policy, time on completion of product, and time on *********** this point, it is simply unacceptable and nothing short of a refund will work

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have heard from the company Rimlox, and would like to have my complaint removed. They are suggesting that they will be mailing my order out this week if the complaint is removed 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. And how do I get contact with the business to update my shipping address? Can update the address through you guys? What if the business fail to send my order or refuse to communicate with me again?
  
  
  
  Sincerely,
  
  
  
  ******i **

  Business Response

  Date: 05/23/2023

  In response to the customer, Rimlox has completed the customers order however simply let it slip through the cracks and failed to ship due to focusing on the new and improved company process of our manufacturing and non working website, hence the western union payment. We were focusing on a rebuild of the entire process to better serve our customers. The new site is up after months of design work as well as new banking accounts due to the original site being hacked. We take full responsibility and can ship the product to the customer. Unfortunately, we do not provide refunds per out policy but obviously will make it right with the customer. We did NOT receive any emails or communications from the customer regarding their order, not saying they did not attempt to communicate. The customer can provide an updated/current address and we will ship out their locks within days of receiving their address.  

• Initial Complaint

  Date:08/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 17829603
  
  I am rejecting this response because: there were several statements  made in the response which were not factual.   Besides the response being a total advertising piece for their product or in my case lack thereof; RIMLOX has a pattern of engaging in stalling tactics when they cannot deliver a product as ordered.   

  1.   RIMLOX never shipped the items in question and I challenge them to produce proof of that valid tracking number which shows that the items ordered were even shipped to my location.   What I received was a dummy tracking number showing no shipment leaving the original location. When I engaged RIMLOX on placing a trace on the shipment, they were very elusive.

  2.  I've asked for a refund several times over the year before any work had even begun on the order and was promised a refund because of the time that had transpired, which never materialized.  I was even forwarded a transaction receipt that was to mimic a credit card reverse charge transaction.   When questioned on this, yet another story was presented.

  3.  RIMLOX never notified me of any replacement parts being completed and ready for shipment nor made any attempt to ship the parts to me.   I had never engaged in any conversation with RIMLOX where I refused to receive the parts of a completed order.  Instead, what I received were broken promise statement on a delivery which never materialized and I placed the order for three units!  The refund demand was presented only when RIMLOX engaged in stalling tactics when work on the order had not yet begun.   

  If this company wants to send me the shipment now, I will accept.  However, a company that can not even honor its orders, I doubt will honor any claims placed for their products.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/22/2022

  (Attached is the partial form that contains the Rimlox no refund policy that all customers acknowlege and agree to prior to receiving pricing and placing thier order) Rimlox is NOT a perfectly ran company.. there have been many challenges and growing pains over the years that have delayed a few random orders. Rimlox has been in existance since the year **** and had sold thousands of wheel locks to customers nationwide and to other random customers worldwid over the years.  Rimlox has a perfect track record with absolutely ZERO WHEELS AND TIRES STOLEN TO DATE. This is a very difficult product to manufacture due to all of the customization that is being provided. There are also numerous factors that have contributed to late or delayed orders beyond Rimlox's control over the 22 years.. Just to name a few: Holidays, weather, inadequit proofreading and manufacturer employees sick or out, COVID... which resulted in not being able to receive steel, not being able to have parts manufactured or coated, random maintain passing over the years, poor coating which results in the entire batch to be rejected and re-coated. There are many other challenges over the years not mentioned, however Rimlox has shipped or made it right with thier customers. With regards to ************************ order, it was shipped on time/ within a reasonable timeframe back in 2021. He received a VALID tracking # that was a legitimate number provided by ***** (Rimlox does not provide incorrect tracking numbers, especially when the customer can verify them instantly) This customer did not receive the package for whatever reason. Rimlox is NOT responsible for shipping issues such as: LOST, STOLEN, DELAYED,  DAMAGED/OPENED PACKAGES (resulting in product litteraly being stolen. SEE ATTACHED. Once Rimlox was contacted and made aware of the missing package. Rimlox took it upon itself to redo ***************** entire order FREE of charge. This took a little longer than anticipated due to the nature of customization and getting in the manufacturing schedule, however the order was competed. Rimlox notified ************* that his parts were complete and ************* refuse to accept the parts and demand his money back/ wanted a full refund. Rimlox policy which is a strict policy..(attached) clearly stated no refunds on the inquiry form when he submitted his order(s). This disclaimer is on all forms that the (potential) customer MUST accept or agree to, to receive pricing. Rimlox cannot and will not accommodate customers who randomly situations wanting to cancel thier orders for various reasons. (Rimlox will provide a credit towards a new set on a case by car basis) Once again, this originally was NOT a Rimlox issue. Rimlox shipped and provided a valid tracking number to *************. Rimlox does not allow cancellations for the following but not limited to.. curbed or scratched wheels, wheels stolen before the locks have been shipped, customer sold car does not need the locks, customer needs to pay bills and wants to cancel, customer vehicle was reposessed etc. ********************** did what was right and immediately out of pocket  to replace and manufacturer an entire new set of locks and ************* continuously refuse to accept for various reasons. Rimlox will still honor this order if ************* wishes to accept the locks. If he chooses not to then this case will close with Rimlox denying the refund request. These parts are made in ******* and that have come with numerous challenges over the 22 years in business with only a handfull of complaints due to delayed orders. This product is the only guaranteed wheel locking system available period and has not failed one single Rimlox customer ever! There have been ZERO ********************** customers wheels stolen to date. Litteraly ALL Rimlox customers are very happy with thier product. Which has resulted in no / ZERO complaints for wheels ever being stolen. Rimlox has drastically improved the manufacturing and has accomplished the goal of being granted a product by ***** and Mopar. For more information on this product, new website and company updates please visit www.rimlox.com