Reviews

This profile includes reviews for Advance Rent A Car X-Press, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advance Rent A Car X-Press, Inc.

  5409 N Nebraska Ave Tampa, FL 33604-7119

• 

  Advance Rent A Car X-Press, Inc.

  PO Box 17474 Tampa, FL 33682

Review Details

• Review fromN. P.

  Date: 07/27/2023

  1 star
  Beware of this business. It is a total rip off & scam. They take advantage that you don't have a credit card so they take cash & cash app so you can't dispute it when they take your deposit. Their vehicles are dirty, water damage, mechanical issues, water damage, sensors don't work, cheap auction cars that they charge almost $90 a day after added fees and taxes plus $250 deposit that they will find something wrong just to take deposit. They know most people don't got time to go to small claims court. Francis the woman who works the desk would not give me the owners number or have owner call me. I had pics of the bumper scratch that was taken before I left with vehicle but since she didn't mark it down they took my deposit even though I had proof. Bad customer service!!! Beware of this business they are scammers!!! They rent mostly to drug dealers that pay cash & are in a bad neighborhood. The interior was nasty & smelled horrible. The first car they gave me had no brakes I took it right back. I cried when I drove off that I just paid $864 for this tore up car. The car they replaced it with was nicer on the outside but interior was dirty & smelled of cigarettes. They make up email addresses and write their own good reviews to offset all the bad ones. Read the bad reviews they all say the same thing. I had no insurance and they let me take their vehicle anyways and didn't offer any of their insurance. Renting vehicles with mechanical problems and no sensors will lead to someone causing a accident. Waste of $$$.

  Advance Rent A Car X-Press, Inc.

  Date: 08/26/2023

  At the time of pick up we do a complete walk around the vehicle with all customers and inspect for any damages; which are then marked on the rental contract, upon the renters return there was new damage to the rear bumper which was not illustrated on her rental contract nor was the damage on the vehicle at the time of check out.  Therefore the renter was held accountable for the damage to the vehicle.

  N. P.

  Date: 08/29/2023

  I TOOK **** OF THE *** BEFORE I TOOK ********* THEM TO YOU. THE SCRATCH WAS ON THE BUMPER YOU CAN SEE IT IN THE **** THE FIRST *** YOU GAVE ME HAD NO BRAKES, MECHANICAL PROBLEMS, AND WAS RAGGED OUT. WHEN WE CHANGED VEHICLES WE DID NOT GO OVER THE *** METICULOUSLY LIKE THE FIRST ONE. YOU WERE ALMOST CLOSED BUT I TOOK **** OF THE SCRATCH IN CASE YOU DIDN'T **** IT. ALL YOU DID WAS DO PAPERWORK CHANGING VEHICLES AND **** THE **** THE FIRST *** HAD SO MUCH DAMAGE YOU HAD TO DO A WALK AROUND. THEN YOU SAY ************* EMPLOYEES SAY THERE WAS NO SCRATCH BUT THEY WEREN'T THERE AT TIME OF RENTAL. YOU IGNORED MY CALLS & TEXTS FOR A WEEK. YOU TOLD ME TO SEND YOU THE **** O I DID THEN NEVER HEARD BACK FROM YOU. YOU HAVE A BAD REPUTATION I WAS STUPID TO RENT FROM SUCH A NASTY PLACE. YOUR ****** REVIEWS ARE NOT 100% TRUE CAUSE ANYONE CAN MAKE A EMAIL & LEAVE A REVIEW. THANK GOD I DIDN'T USE CASH & USED MY ***D SO MY PURCHASE WAS INSURED. I TOLD YOU THAT I WASN'T GOING TO LET YOU RIP ME OFF LIKE YOU HAVE DONE TO OTHER DRIVERS. YOU LET ME TAKE A *** WITHOUT INSURANCE & TAKE ADVANTAGE OF PEOPLE WITH NO CREDIT ***DS THAT CAN'T RENT FROM THE GOOD COMPANIES. I DROVE 250 MILES IN A WEEK THAT'S IT. THE FIRST *** WAS DAMAGED ON OUTSIDE & INSIDE WITH WATER DAMAGE BAD. SMELLED LIKE CIGS, WASN'T EVEN CLEANED INSIDE. YOU CHARGE 75% MORE THAN ALL THE POPULAR RENTAL *** COMPANIES. YOU DEAL WITH DRUG DEALERS THAT PAY CASH AND YOU LOVE CASH APP CAUSE YOU KNOW NO ONE CAN GET THEIR DEPOSIT BACK WHEN YOU FIND SOMETHING YOU DIDN'T WRITE DOWN SO YOU KEEP DEPOSIT THEN ASK FOR MORE $$$. YOU CHARGE PEOPLE $85 A DAY 60% MORE THAN ENTERPRISE, ***** FOX, & ETC. PLUS YOU CHARGE A SERVICE FEE. OVER $800 FOR A WEEK I MADE A BAD DECISION I SHOULD'VE NEVER RENTED FROM A PLACE IN THE **** ON ******** AVE. THE GIRL ******* THAT ANSWERS THE PHONES HAS HORRIBLE CUSTOMER SERVICE. ALL THEIR ***S ARE FROM AUCTIONS THAT HAVE DAMAGE. THE *** I GOT HAD NO AIR BAGS, MECHANICAL PROBLEMS, AND SENSORS DON'T WORK PLUS IT STUNK LIKE MILDEW FROM WATER DAMAGE. AND YOU GIVE A LIMIT ON MILES 100 A DAY OR 700 WEEKLY. I AM DOING MY BEST TO SHUT YOU DOWN. I WILL SEE YOU IN COURT.

  N. P.

  Date: 08/29/2023

  YOU ASKED ME TO SEND PICS OF THE BUMPER I SENT YOU PICS I TOOK BEFORE I TOOK THE *** AND I NEVER HEARD BACK FROM YOU. YOU IGNORED ME FOR 2 WEEKS. THERE'S LIKE OVER 10 BAD REVIEWS COMPLAINING OF THE SAME THING YOU DID TO ME. THE FIRST *** YOU GAVE ME HAD NO BRAKES, SMELLED LIKE SMOKE, WATER DAMAGE, TONS OF DAMAGE TO BOTH ******************** I COULD BARELY READ THE SPEEDOMETER BECAUSE OF THE WATER DAMAGE. YOU TRIED TO USE 2 *** WASH EMPLOYEES WHO WERE NOT THERE AT TIME OF RENTAL TO BACK YOU UP. YOU ARE IN A BAD NEIGHBORHOOD AND RENT TO DRUG DEALERS FOR CASH AND CASH APP. I'VE HAD YOUR BUSINESS INVESTIGATED YOU WILL SEE ME IN COURT SOON. MY UNCLE IS A LAWYER AND YOUR ACTIONS WERE NOT PROFESSIONAL. $86 A DAY AND YOU LET ME LEAVE WITH NO INSURANCE NOR OFFERED IT. NO AIR BAGS EITHER, BRAKES WERE NOT GOOD, AND BARELY HAD GAS. I DROVE LESS THAN 250 MILES ALL WEEK. YOU TOOK ADVANTAGE OF ME & DONT TELL PEOPLE TO READ THE CONTRACTS YOU HAVE THEM SIGN PAPERS REAL FAST JUT TO GET THE MONEY. YOUR RIPPING PEOPLE OFF DAYS ARE OVER. YOU ARE ALL CON MEN YOU SHOULD BE ASHAMED OF YOURSELVES. IT'S BEEN 2 MONTHS TOOK YOU LONG ENOUGH TO REPLY BACK SINCE YOU'VE IGNORED ME SINCE I HAD PICS OF THE ***S BUMPER SCRATCH BEFORE I LEFT.

  N. P.

  Date: 08/29/2023

  YOU ASKED ME TO SEND PICS OF THE BUMPER I SENT YOU PICS I TOOK BEFORE I TOOK THE *** AND I NEVER HEARD BACK FROM YOU. YOU IGNORED ME FOR 2 WEEKS. THERE'S LIKE OVER 10 BAD REVIEWS COMPLAINING OF THE SAME THING YOU DID TO ME. THE FIRST *** YOU GAVE ME HAD NO BRAKES, SMELLED LIKE SMOKE, WATER DAMAGE, TONS OF DAMAGE TO BOTH ******************** I COULD BARELY READ THE SPEEDOMETER BECAUSE OF THE WATER DAMAGE. YOU TRIED TO USE 2 *** WASH EMPLOYEES WHO WERE NOT THERE AT TIME OF RENTAL TO BACK YOU UP. YOU ARE IN A BAD NEIGHBORHOOD AND RENT TO DRUG DEALERS FOR CASH AND CASH APP. I'VE HAD YOUR BUSINESS INVESTIGATED YOU WILL SEE ME IN COURT SOON. MY UNCLE IS A LAWYER AND YOUR ACTIONS WERE NOT PROFESSIONAL. $86 A DAY AND YOU LET ME LEAVE WITH NO INSURANCE NOR OFFERED IT. NO AIR BAGS EITHER, BRAKES WERE NOT GOOD, AND BARELY HAD GAS. I DROVE LESS THAN 250 MILES ALL WEEK. YOU TOOK ADVANTAGE OF ME & DONT TELL PEOPLE TO READ THE CONTRACTS YOU HAVE THEM SIGN PAPERS REAL FAST JUT TO GET THE MONEY. YOUR RIPPING PEOPLE OFF DAYS ARE OVER. YOU ARE ALL CON MEN YOU SHOULD BE ASHAMED OF YOURSELVES. IT'S BEEN 2 MONTHS TOOK YOU LONG ENOUGH TO REPLY BACK SINCE YOU'VE IGNORED ME SINCE I HAD PICS OF THE ***S BUMPER SCRATCH BEFORE I LEFT.