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Business Profile

Auto Repairs

Brazzeal's Tire & Service Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to *************************** on August 3rd to have my tires balanced. I paid extra because they said that the road force balance was more accurate. The service advisor placed the blame for the balancing issue on the tires and said I had flat spots on the tires even though I had less than ***** of wear on these tires.After the balancing job was completed, on August 3rd, the shaking was worse than before I brought my car to ******** so I scheduled a return visit on August 15th. On my second visit, they balanced my tires for a second time and the technician, who was the same person that did the balancing the first time, said they were out of balance when I arrived which shouldn't have been the case had he done it correctly the first time. After they balanced my tires for a second time on August 15th, they confirmed that their 1st balance job was off. Before leaving, they stated that they made it much better but said if it wasn't satisfactory, they recommended I replace all the tires which were virtually brand new to begin with. I couldn't accept the explanation that the tires are that bad or need to be replaced because I didn't have any issues with them before bringing my car to them for a standard **************** so I immediately went to ***************** ******** for a 2nd opinion and paid to have the tires rebalanced. The store manager brought me over to their balancing machine to show me that three of the four tires that had just been balanced at ******** less than hour before, were way out of balance so I had them fixed and then test drove the car. Immediately, upon leaving ***************** and driving the car on the highway, I could feel the balancing was now virtually perfect which means either the technician at ******** was no good at balancing tires or their balancing machine is not calibrated properly or a combination of both. Either way, they messed up and I want a full refund of the $174.02 because ******** didn't get it right either time.

    Customer Answer

    Date: 08/18/2023

     
    Better Business Bureau:

    You can close this complaint as resolved.  The merchant has refunded me for the poor service.  Thank you for your help.  

    Sincerely,

    *****************

Brazzeal's Tire & Service Center, Inc. is NOT a BBB Accredited Business.

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