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Business Profile

Bill Paying Services

Coast to Coast Helping Hands Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bill Paying Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a disabled veteran. I have a Traumatic Brain Injury from a 2019 car wreck. I thought it would benefit me to get help with my finances. I was wrong.Before day 1 we had problems connecting with ******. ***, my hud-vash, stepped in to help me.My first disability check, ******* paid my rent whenever and however she wanted. I left her a voice mail and email explaining that she please pay correctly because my landlord threatened to charge me for HER mistakes.I told her MANY MANY TIMES, I can't pay my credit cards with a debit card. She didn't care, in the least and I am about to lose my credit cards that I worked hard for.I also lost my *************** account because it was just a domino effect of how ******* didn't listen.I also begged and BEGGED ******* for a financial breakdown of my money. ************ ABSOLUTELY REFUSED to acknowledge or help or even give me that breakdown. When you guys take a look at it, you'll see why. She committed FRAUD using MY account. I counted 8 deposits unaccounted for compared to the money I actually received and used. She charged me TWICE for $1,000 that SHE put into my account from another account. "#***/#***6" are the accounts she used.When I refigured what they owe me, it comes to about $1,430.We were hungry and ****** barely wanted to give us $50 saying my balance was $126. In this emergency, he was obligated to give me my money so I can fees my kid and he was rude and clueless the entire time. It was so insulting having to beg for my own money. ****** also TRIED to make ME out a liar. I have email proof of all conversations, especially that one.I also need my CREDIT REPORT FIXED from the damages this company has caused me. They threw all my hard word straight to the GARBAGE.

    Business Response

    Date: 04/26/2024

    This response was taken verbally by the BBB:

    We will need to have the consumer file a Privacy Release letter in order to discuss the concerns of the complaint. 

    Customer Answer

    Date: 04/26/2024

     
    Complaint: 21510959

    I am rejecting this response because: It's obviously something she's come up with to buy herself time. Download forms? No.

    She knows she stole money from my account and is avoiding the responsibility of repayment. 

    Sincerely,

    ************

Coast to Coast Helping Hands Inc is NOT a BBB Accredited Business.

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