Complaints

This profile includes complaints for Brazils Waxing Center - Tampa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Brazils Waxing Center - Tampa has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Brazils Waxing Center - Tampa

  2910 E Busch Blvd Tampa, FL 33612-8732

• 

  Brazils Waxing Center - Tampa

  3520 Saint Johns Bluff Rd S Ste 1 Jacksonville, FL 32224-2688

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22621115
  
  I am rejecting this response because:
  I dont get brow waxed because I have permanent eyebrow. 
  This response is completely inaccurate. I spoke with the employee in person and did not raise my voice at any point. I simply stated, I will call later and get this resolved. You, as the manager, were present in the store and were the one who did my wax. Providing a fabricated response is unacceptable.
  
  
  Sincerely,
  
  ******* *******nceled, but she told me it couldnt be canceled that way and that I needed to email someone to cancel. My concerns:1.This contradicts what I was told on November 22nd, during my second attempt to cancel.2.The business appears to be scheduling appointments for members who are not using the service to prevent cancellations and avoid issuing refunds.3.Even after canceling the membership, they continue to charge for the following month.4.These predatory practices are illegal.5.Since the membership was signed up for in-store, cancellation MUST also be possible in-store.I am filling this complaint to get two months of membership back and petition to review these predatory practices that are in place at the Brazilswaxing Center.

  Business Response

  Date: 01/03/2025

  Ms. ******* had used her monthly benefits during the time that she is requesting a refund, that her membership covers.  She had an appointment on 10/5/24 and received a Brazilian wax and on 11/22/24 she received a Brazilian wax, and a brow clean up and with those services she received 100% discount off of the Brazilian and 15% off of her brow cleanup.  We do require a 30-day written request via an email to cancel the membership, however, Ms. ******* had not sent in a request to cancel instead, she called the location and was very hostile and rude to the *** and to the Facility manager. Due to the way that Ms. ******* had treated our staff; we have made the exception to the 30-day written request to cancel her membership. I have included the membership agreement that she had signed on 7/6/24. Please let me know if there is anything else I can do to help clear this up as we are here to help assist all of our clients.

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/01/2024

  We do have a policy requiring 30 day notice for all membership cancellations. The clients enrolling in the membership are aware of this, and sign an agreement form, which states the policy. The clients membership was cancelled 30 days from her notification to cancel the membership. The benefits are available during this 30 day period, and the client was notified of this. The client is not due any refunds due to all of the policies being followed as agreed to by the client.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that my membership would be cancelled via phone. I asked if I could receive a follow up call once this was completed and was advised it wasn't necessary. I had an emergency c-section and was unable to receive my services. I called once I was released from the hospital. I have been charged monthly since December 2023. It is now February and I see a new charge from the same location. I am seeking reimbursement $135.96 ($45.32 / 3 months).

  Business Response

  Date: 03/13/2024

  While reviewing this claim, we did find the client was given inaccurate information from a staff member, and at the time of this discovery; we did issue the client the refunds she was due and we have cancelled the membership. The business has resolved this.

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have proof of Brazils drafting my bank account twice a month for a monthly membership for 4 months. I contacted via phone and email to attempt to resolve this issue but each time I was told that the manager responsible for refunds was out of the office or that she would call me back and never did. It has been two weeks now and Im continuing to get the run around as if they have no intention of correcting their error.