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Business Profile

CBD Products

Flying Monkey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 15th for 4 bottles of gummies and 2 vapes. I received 3 bottles and 2 vapes (missing one bottle of mango tango)My delivery arrived June 24th and I took a picture of the items received and I have emailed the company 4 times with zero response or communication. I have asked for a refund for that item or the product be shipped. No response from anyone.

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some disposables from them and they leaked out while being delivered so I tried contacting them over several times and they never responded at all so now Im out of my money and time because theyre products werent properly sealed very disappointing

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business claims they refunded me for an item that was never even shipped or delivered to me. I was never notified the item was unavailable. The only info I received regarding the item refund was the packing slip of the shipment. The confirmation and shipped email make it look like the item is still available. The business will not contact me after countless emails. I never got my money back for the item that was missing. I will now have to dispute this with the bank which is ridiculous.

    Business Response

    Date: 01/26/2024

    Hello,

    Sorry for the delay in regard to this complaint. Please see attached. I refunded the customer for the item in question for $18.22. We did try to refund it on 11/6 however our system would not let it go through. I do apologize. The rest of the items were shipped and received by the customer on November ********.

    Best Regards,

    *************************

    Customer Answer

    Date: 01/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Flying Monkey is NOT a BBB Accredited Business.

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