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Business Profile

Colleges and Universities

Hillsborough Community College

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hillsborough Community College's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hillsborough Community College has 8 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This school bookstore is HORRIBLE with communication or assisting their students. Last semester I couldn't get in contact with the **** ***** campus bookstore and had to send an email threatening to report them to the BBB just to finally get a response back at 2am in the morning through email. I ended up dropping a class because of the terrible communication the bookstore and professor provided in regards to class materials I needed. This semester I have been trying to contact the **** city campus and no answer through phone or email, I have talked to 2 other location bookstores and they wont help because my classes are based on **** city campus. I've called at least 20 times and emailed at least about 3-4 times and no response. I live 45+ minutes away from the **** city campus, if I don't have to take the drive I wont, but they are closed by the time I get off work, even on their longer days I wouldn't be able to make it there. it can easily be resolved if they answer the phone.

      Business Response

      Date: 02/12/2025

      Hillsborough Community College partners with *************************** Campus (***) for bookstore services.  We have reached out to the manager of the *** stores at Hillsborough Community College for research on the account and assistance with a response.  We will update the response as soon as possible. 

    • Initial Complaint

      Date:06/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to obtain my transcripts from HCC on 6/11/2024 as I am applying to school. I was informed that my transcripts were placed on hold due to a financial hold from HCC. I reached out to HCC and was advised I owed a balance of $104.39 for summer semester 2018. I disputed this balance as an amount of $313.17 was paid to HCC on 9/21/2018 to resolve the balance for the Summer 2018 semester. On 6/14/2024, *********************************** from HCCs ************** informed me that HCC accounting made an error and accidentally refunded me the amount of $104.39 in December of 2018 which I had no recollection of. Due to HCCs mistake they have refused to release my transcripts until the balance is paid although they made this mistake 7 years ago and are only just now notifying me of it.I have tried to work with HCC to have my transcripts released as we work through this issue but their has been a lack of proper communication on their part and some of my emails have not been responded to.

      Business Response

      Date: 06/25/2024

      The college is working on releasing the students transcript; however, the student still has an outstanding balance of $104.39. The student can make a payment by logging into ******************* mailing in their payment, or stopping by the bursar office. Here is a link for additional payment information ***********************************************************************.This information has also been communicated to the student by an account receivable representative. 

    Hillsborough Community College is NOT a BBB Accredited Business.

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