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University of South FloridaThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for University of South Florida's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/18/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In Fall 2025 I applied to the USF Master's program to pursue a degree in teaching math 5-9. In Spring 2025, I took two classes and expected a bill around $1,500 because I've been a Florida resident since 2015. I included the necessary documentation in my application to prove this. When I checked my tuition bill in February, it said the school was charging me $5,615 for two classes. This was the start of months of anxiety that I am still suffering from on June 18 2025. I finally checked the details and realized I was incorrectly billed as a non-resident and sent my first email to the school to have this corrected in March 2025. Despite numerous phone calls and email submissions for residency re-evaluation, my residency status and Spring 2025 tuition remain incorrect. The school has not one denied my requests, they simply don't respond. The phone calls usually end with them telling me to keep emailing them and just wait for a response, or pay the huge bill.Last week on June 10th 2025, my re-evaluation request was discussed at a residency appeal hearing through the registrar's office. They promised I would hear the results by the end of the week, yet today is June 18th, 8 days later, and they still don't have a response for me. I am unable to pay their incorrect bill until this matter is fixed, which prevents me for signing up for more classes, which I need to do to keep my teacher's license. I can pay the in-state tuition that I should have been billed, but they are conveniently taking their time correcting this bill. It feels to me like they just want their money and will wait until I am at risk of losing my job so I will pay the exorbitant incorrect bill.Customer Answer
Date: 06/18/2025
Better Business Bureau:
I submitted a complaint about USF earlier today. A couple hours after, the school finally corrected my tuition, so no further action is needed.Sincerely,
****** *******Initial Complaint
Date:10/14/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a former student at this school and also, I'm still currently serving in the military. One year I was going through a great deal of depression and anxiety while being a student and continuing to serve in the military. I was exhausted and seeking mental during a semester when my grandma passed during the semester, I was finally able to get into someone in contact in the registrar office for weeks. I filled out a form to have the classes dropped it was approved; I asked did I need to submit anything else before the semester fully started and the student that worked in the office said no and I had documentation for my grandma funeral and also for the treatment I was receiving for mental health. So, I went along with it thinking I didn't need thing else because I thought I had the right information. A year later after being successful with the treatment I wanted to start back school. Now I have a 3000-dollar bill can't start back school, in debt, the whole situation has caused me a great deal of stress and depression. I've been trying to get in contact with admin director in registrar and no one. They don't want to take responsibility for me being misled and misinformed by a student they had working in the office giving me information. Saying that I needed to turn in additional form even though I was told there was nothing else to turn in. The registrar office members including the supervisor ******* **** was extremely rude and hung the phone up when I was finally able to get in contact with a supervisor. This nothing about military or students but instead rather bill students for classes they haven't even took. I still never received a proper explanation from the school or the director of admin to iron out the situation. ******* **** was extremely rude and raised his voice as if he wasn't wrong, the ** department said they would take care of it for weeks. They weren't useful at all .Business Response
Date: 10/29/2024
Due to the impact of multiple hurricanes, we are still researching this student's concern. I am leading the research and will reach out directly to the student when I have more information. In the interim, here is my direct contact information for Mr. ********************** ****
AVP & University Registrar
Office of the Registrar
**********************************************************
************Customer Answer
Date: 11/02/2024
Complaint: 22413584
I am rejecting this response because:
I still was reached out by the proper member of usf.
Sincerely,
****** ****Business Response
Date: 11/12/2024
This student submitted paperwork to request a refund of tuition and fees, but it was past the allowable 6-month window therefore it was denied. He was allowed to submit an appeal to this denial with additional supporting documentation. The appeal was received but no additional documentation was attached. After speaking with the student and other departments involved with the initial withdrawal request, we were able to track down the additional documentation which supported his appeal to be considered after the 6-month deadline. The University approved the appeal, and tuition and fees were credited to the student's account with all late/collection fees reversed. The student was satisfied with the outcome.Customer Answer
Date: 11/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:05/15/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was just made aware (via an attempt to login) that all of my emails are no longer available, because I am an alumni and USF discontinued email access this past December (read -- ******************************************************************************). Well, my primary complaint is that I do not actually feel that the university has deleted the email accounts. One, a ********* account reads as having access blocked, but shows as being active in USF's NetID system. The other, a ****** account that routes to the former when I attempt to login. In other words, I believe that the university has not actually deleted the data but may instead be selling/using it, while using phrases like account deletion and such in the link above). I have attempted to contact their IT department, but I'm fairly certain they'll default to telling me that the accounts are deleted. I would like to (a) download my data from both accounts, as I was not properly informed of the need to download and (b) verify that the data and accounts have in fact been deleted. I do not wish to just hand my data over like this. Unacceptable.Business Response
Date: 05/22/2024
USF worked directly with the client to address their concerns and considers the issue to be resolved.Customer Answer
Date: 05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:09/20/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attended a class and after it was over they are tying to charge me an addition $400.
Fraudulent charge after I was done with classes. *** ******** *** **** **** ***** ********** *****************Business Response
Date: 09/21/2023
Good Morning,
The student called Financial Aid, her USF grant for the Summer 2020 term was partially rescinded due to her being less than half time. She called us in 2021 about the $400 balance, but is claiming that this is the first time she has heard anything about it. We have a comment showing that this is false, and she has known about the balance since 2021. I did give her Student Financial Services phone number, since this is a collections issue. Students must be enrolled at least half time in order to receive Financial Aid which is agreed upon in the terms and conditions of Financial Aid. The grant was rescinded in the beginning of the semester. It was paid out on 05.24.20 and Financial Aid took $400.00 back on 05.29.20 which was during the semester. The summer of 2020 semester started on 05.18.20.
Thank you and
best regards
******** *******
********** *******
******* ********* ********
********** *********** ******
********** ** ***** *******
***** ******
** ***** ********
*** **** ***Initial Complaint
Date:01/09/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have sent over 10 emails to USF trying to get information on how to pay a loan back so that my transcript may be released. I have been misdirected in every email and have had my personal information sent who knows where. This is highly unprofessional especially for and educational institution.Business Response
Date: 01/11/2023
Good Morning,
The student above does not owe for a loan as their ******* loan was paid in full. The student owes for unpaid rent from the Spring of **************** the amount of ******* which does include a $50.00 late fee. They have a bad debt hold on their account until this is paid in full. They can pay online through the Oasis portal or send a cheque to our lockbox at the address below with their name and UID on it. USF is a cashless university and has been for over 2 years or more. The only hold they have on their record is the bad debt hold. The address to mail a cheque is
USF Student Payments
PO **********************************************
Initial Complaint
Date:07/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I HAVE WASTED 4 MONTHS ON A COMPANY WHO'S EMPLOYEE'S IN THE APPOINTMENT DEPARTMENT DON'T WANT TO WORK. MY APPOINTMENT HAS BEEN SCREWED UP TWICE WHEN YOU ASK TO SPEAK TO SOMEONE IN CHARGE THEY REFUSE. BECAUSE THEY DON'T WANT TO BE CORRECTED. YET THEY SEAT IN A SEAT DAY AFTER DAY TO SUPPOSELY PROVIDE SERVICES . TO THE PUBLIC AND TO COMPANY THEY WORK FOR INSTEAD THEIR OCCUPYING A SEAT GIVING NO QUALITY SERVICES OF SETTING APPOINTMENTS CORRECTLY . CANCELING CUSTOMERS APPOINTMENT WITHOUT PERMISSION FOR NO VALID REASON. SINCE THIS IS THE ONLY WAY I CAN LET THE COMPANY KNOW WHAT IS GOING ON I FILED THIS DISPUTE SINCE THE EMPLOYEE'S IN THE APPOINTMENT DEPARTMENT, REFUSED TO ALLOW ME TO SPEAK TO MANAGEMENT ABOUT THEIR CONDUCT.Business Response
Date: 08/17/2022
Business Response /* (1000, 5, 2022/07/28) */
We do not have a student by this name, or any version of "******." I wonder if this complaint was meant for a hospital or USF-affiliated medical center.
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