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Business Profile

Compounding Pharmacy

Anazao Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compounding Pharmacy.

Complaints

This profile includes complaints for Anazao Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anazao Health has 3 locations, listed below.

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    • Anazao Health

      5710 Hoover Blvd Tampa, FL 33634

    • Anazao Health

      940 Buena Vista St Amarillo, TX 79106-4309

    • Anazao Health

      3193 Tech Dr N Ste B Saint Petersburg, FL 33716-1006

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about June 6th 2023 Anazao health failed to deliver a perishable product to ****************************************** office. The company claimed that Fed Ex tried to deliver three times and finally returned the product to Anazao.At no time did Anazao call my cell to resolve the delivery issue ,They denied my request to reverse the charges on my Amex and after i reversed the charge of $665 they sent me to collection. I will be happy to supply you with the email correspondence that took place.This is a bullying tactic and I here by request your assistance and explain to Anazao that they can't charge me for product that they did not deliver.Thanks, ************************************ Hi Deb,Nice to hear from you.Please do not threaten me with collection because I don't owe you anything.I am not taking anything from you!Your company failed to deliver the product and failed to respond to my last communication.I requested charge reversal but since no response was received, I presented my case to Amex who seems to agree with me.Instead of sending it to collection, why don't you review your company's communications protocols?One call to my cell number after the first failed delivery attempt would have resolved the issue.Does it make any business sense to lose a customer over a failed delivery and lose significant future profits?In health,MD ************************************ ************************ ********** www.drdekel.com On Fri, Jun 9, 2023 at 12:07?PM ************************* <********************************************************> wrote:Hi **************** received a chargeback from AMEX for $665.00. I read the emails below and do not agree with you on your decision to take the money from us this way. We feel that you need to have the dispute reversed and pay for what was talked about below. If you do not agree with this, then I will be sending your account to Collections by end of the day today.************************* A/R Specialist Accounting and Finance O: ********************* anazaohealth.com ******************************************************** Hi,Thanks for the quick response.Had your company called me to let me know about the delivery issue, we could have solved it after the first missed delivery.Obviously, your company did not do that.The Bottom line is that we did not get the product..So your vice president needs to decide if arguing over $300 and losing a potential long time customer is a good business decision.Please let me know.Thanks,************************************ ************************ ********** www.drdekel.com On Thu, May 25, 2023 at 6:58?PM ******************** <*****************************************************> wrote:Hello **************,I spoke with my vice president today concerning the delivery issue for order# ******* shipped on 05/02/23. We are willing to split the cost of the product and issue a $313.50 credit but we would not be able to take the loss of the entire product since this was not our fault.FedEx tracking shows four attempts for delivery and the pharmacy was not aware the office does not open till 11am. All future shipments will ship standard overnight instead of priority overnight and your hours of operation are noted on file.Let us know what you would like to do.Thank you,******************** **************** Manager ********************** anazaohealth.com

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