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Business Profile

Computer Services

YourWelcome USA Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a client of this company for several years. I would like to cancel my account, and there is NO WAY TO CONTACT THEM WITH ANY REPLY,they charge me, and they won't communicate with me or take my cancellation. this is outrageous. they think they can charge me for the rest of my life and not accept my right to cancel.

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    YourWelcome charged us $1,800 on 11/9/22 even after I sent formal notice in October that we are not renewing. We have explained to the cancellations department as well as support at YourWelcome multiple times now that the shipment was returned as undeliverable for the return of the tablets. I have attached **** receipts and documents to reflect this. In an email from support, ******************* stated that there is a 14 day grace ****** AFTER subscription date which would place that final day for receipt to be November 23rd on 9 out 11 tablets (the remaining two were not due back until FEBRUARY 2023). As you can see the package was mailed to the address provided by support, shipped on 11/21, with a delivery date of 11/22, instead it was returned to our office after making its journey to ***** and back to our office on 11/23. We then sent it to the same address using **** receipts attached also with tracking and this one was successfully delivered Dec. 5th.We notified them we were cancelling a month in advance. We sent the tablets back to be delivered within the grace ******.They charged us $1,800 **** failed to deliver with clear evidence provided.YourWelcome has possession of the tablets.YourWelcome locked all functionality of our account.YourWelcome fail to provide a refund. Your Welcomes' stance that we should bare the burden of a third party miss handling their property is absurd. What did I pay $1,800 for on 11/9/22? We have no possession of your property nor any access to the services.I expect a full refund processed.

YourWelcome USA Inc is NOT a BBB Accredited Business.

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