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Business Profile

Continuing Education

Wiseguides

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Continuing Education.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Enrolled Agent exam test prep material for $384.90 from Wiseguides on November 16, 2023. I then received access to this online test prep material only to realize the material is outdated. I am needing the study material for tax year 2023 and what they gave me is for tax year 2022. This means that the study material cannot be used and would lead to a failed exam due to incorrect information. I have tried emailing and calling the company multiples times without being able to talk to anyone and without receiving any calls or emails in response. Please note that there was no choice to be made on what tax year to buy, it's simply one pack of study materials, which I assumed like most, would be the updated version of the material. I would either like a refund for this outdated study material or the updated study material itself.

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have left 5 voicemails and emailed Wiseguildes 4 times over the last two months. They have not responded. I have used them for 20+years, but a few years back they updated my account and gave me a new sign in credentials. When I went to renew my license I was informed no CPEs credits had been reported since 2019, I immedately tried to contact Wiseguildes and I continue to try contacting them with no responce. My license is not getting issued until I resolve it but I can't get anyone to email or call.

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the EA review and have not heard from them beyond an automated email. They do not answer the phone, I have called 3 times and the "dial your extension at any time" is no possible. I have also tried to contact them via email, still no answer. I believe they are a fraudulent company just trying to take advantage of people wanting affordable EA review. It seems that they offer no customer service even though the reviews say they have excellent customer service which leads me to question their other claims about their "service". The "service" is digital content, which they seem to not be able to offer access to. I am contacting my ******************* and requesting a refund as Wiseguides is a questionable company to deal with.

Wiseguides is NOT a BBB Accredited Business.

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