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Business Profile

CPR Certification

C.N.A.Technical Center LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took the Cna course at ************* center located at *******************************************************************************. Due to flooding due to ****** the Business closed leaving me unable to finish the clinical part of the training and they did not give me my completion certificate. I have left messages with the instructor and sent several emails and as of today Jan.8th 2025 I still have not received a response. I would like my money back or my certificate of completion.

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 6/10/24 I sent the *** technical center in ***** ** the town and country branch ****** for the 2 week phlebotomy course...the course consisted of 2 weeks online self taught training and 1 day of in person clinicals...I had a 2 week deadline so I got right to work, so I thought...the program glitch on 6/10/24 6/11/24 and came on 6/12/24 at 6pm...that's already 2 1/2 days missed on my 2 week deadline...within those 2 days I called the school to no avail...*********** the front desk clerk kept telling me to be patient with the process that its going to work and that I was NOT the only student that was having program difficulties...on 6/23/24 the program had another episode...on 6/24/24 as soon as the school was open for business I called and once again ************ said be patient that she'll deliver the message of the program not working again to ****** the instructor and that's when I stated that its apparent that you CAN NOT help me and to transfer me to the appropriate person that can...she state that NO ONE can help me that once again she will let ****** know my concerns and this is when I told ************ that I'd like a refund...she hung the phone in my face once again and at 3 o'clock ****** called me trying to soothe the issue by extending the course an additional week due to the nature of the glitching...I excepted the offer...on 6/25/24 the program glitch again for the 5th time and on 6/26/24 I made an appearance at the school. The school was closed and so I decided to call and ************ answered and that's when I notified her that I want a refund. she hung up in my face and 2 minutes later ****** called me. I stated that I would like my money back and she stated NO.I feel that I'm deserving of my money back because I DID NOT complete the program and all of the aggravation and stress trying to make a 2 week deadline that was impossible to make due to the program glitching.Theirs 2 other documented students that had the same like problems .look on their website.

    Business Response

    Date: 07/19/2024

    ******************* did call in to make the instructor of aware that she was unable to access her course. ****** returned her call as requested and assisted and acclimated her with accessing the course. The course is a two week course and due to the unforeseen circumstances we extended the course for *** to complete. At this time *** has completed the course in its entirety with no other issues or concerns.

  • Initial Complaint

    Date:08/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The *** Tech Center seemed like a very good program at first, the instructor **** is great instructor and the Hispanic woman(I don't know her name) at the front desk tries to show empathy/support. However I am requesting a refund of my paid amount of $580 on 8/5/22 Since the start date of the class I have not been able to get into the online class to do my course. No one has been able to resolve my issue with multiple attempts. After several attempts with ******, I was still unable to log on to start any online work. An example of an attempt to work with ****** was when she replied that she was driving and had to pull over to send me the start up information that was still not able to log on- that I was supposed to receive a day prior.****** also had random IT number call me without letting me know that they would call. I was not comfortable answering a number that I didnt know. It was said that I needed to text the administrator-during texting the administrator, their words were not properly set up and hard to read(lower case letters, demanding of information without a reason). I was told to go in to the first clinical session that Friday by the front desk while the problem would be attempted to get fixed-without having any prior ****** plans to follow from. When I came out of the session, the problem was still not resolved. I told the front desk that I was suggesting a refund since the problem wasn't getting resolved. Two weeks into the course and I still cannot access the course to catch up with any ****** plans etc. I have sent numerous texts, back to backs calls, show *** to the establishment. This experience has caused me anxiety and stress. *** Tech Center claimed that I made an account that they can see in their system but I never made an account or was able to log on to any of the online coursework. The administrator has not responded and *** Technical Center has not contacted me. No book or scrubs or access to course given as the company promised.

    Business Response

    Date: 09/08/2022

    We asked the student to come into the center several times to address the issues of logging in. Student has yet to come in. We even re-enrolled her in another course and asked her to come for assistance with logging into that course and student refuses to come in. We tried trouble shooting the issue over the phone so the student needs to physically come into the center. 

    In the student agreement which was signed by the student, states that the funds are non-refundable. 

    The student is more than welcome to come into our center Monday-Friday 9am-4:30pm for assistance logging into the course

    Customer Answer

    Date: 09/08/2022

     
    Complaint: 17895780

    I am rejecting this response because:

    The claims from The *** Technical Center are not true. I came into the establishment multiple times to resolve the issue of logging on, that was never resolved. I also called multiple times and was sent to voicemail 90% of the time. When the establishment did answer, they had no resolutions. I am requiring my refund. The establishment said that I could get my money back multiple times(from front desk and ******) The *** Technical Center has took it upon themselves to attempt to pressure me into starting the course with several emails. This experience is very overwhelming and I do not wish to have instruction from an institution that attempts to defamate my character. I did come in multiple times and I never refused help. The company never knew how to resolve my issue and were unwilling to handle it in a professional manner. I never had a first day of class, I was never able to log on to do any course work, I never received anything that was promised by the company (textbook, scrubs, online access) I am entitled to my full refund and I am requiring it back. 

    Sincerely,


    Tab'vya ******

C.N.A.Technical Center LLC is NOT a BBB Accredited Business.

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