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Business Profile

Dermatologist

Academic Alliance in Dermatology, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

This profile includes complaints for Academic Alliance in Dermatology, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Academic Alliance in Dermatology, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,

      I received a message from Academic Alliance on 6/14/2024.  They have created check number ****** in the amount of $199.87.  The message stated that the check will be mailed on 6/18/2024, which is today.

      Warm Regards,
      ***
      ould call me back on the timing of my refund. I did not get a call back. Im tired of calling and getting the run around from Academic Alliance in Dermatology. I would like my reimbursement of $200, plus interest for the long wait for my refund.

    • Initial Complaint

      Date:01/31/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I pre-paid for two services back in 2021, Microneedling with PRP ($300) and Halo Laser ($1,500). This company was taken over and acquired by a new owner and the customer service has since gone downhill drastically. My PA that I normally see has left the company along with many other customers leaving for poor service and treatment by the new owner. I have called since October of 2023 requesting a refund for the un-used services on my account ($1,800). I keep getting told that the office manager and their manager will call me and they they can only issue the refund due to the amount of the refund. I have called 1/24/24, 1/25/24, 1/26/24 and 1/30/24 and can't seem to get anyone to call me back or address my issue which is why I am filing this BBB complaint. It's like this company wants me to forget about my account balance so they don't have to issue the refund.In addition, I have also had an issue where they sent me a bill back in October of 2023 from services over 3 years ago trying to get more money out of me when the bill/statement itself was incorrect and did not show the full amount that I had paid (pulled up my credit card receipts and previous insurance statements). I never received a call back to confirm everything was taken care of and that they apologize for the FALSE billing statement. The new owners are scamming people and want to over charge customers which is why I will no longer patron this business. Very disappointed as it used to be a very well run organization.

    • Initial Complaint

      Date:01/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a series of appointments that I thought were covered by my health insurance. At the end of each appointment, the receptionist would tell me there was a deductible of $4.85 or no charge at all.Never once was I told that I had a balance of over $2000 until I received a bill in the mail in June 2022 and at the next appointment had asked the receptionist about my balance.Had I known that insurance was not covering the claims I would have not continued treatment. Dates of Treatment:4/06/2022 4/20/2022 5/03/2022 5/18/2022 6/08/2022 6/23/2022 I had to reach out numerous times to get a statement and ask for updated charges.They should have told me how much the treatment was so I could have chosen to continue or not with the right information. I would not have continued treatment if I knew about the out of pocket costs.

      Business Response

      Date: 01/11/2023

      It is the patients responsibility to know their benefits and deductible prior to their visit.  We provide courtesy estimates, however, the patient is responsible for the full amount specified by their insurance company.  Statements are sent on a monthly basis and are dependent on receipt of the explanation of benefits from the insurance company.  If the patient disagrees with the deductible amount billed, we encourage them to reach out to their insurance to dispute.

    Academic Alliance in Dermatology, Inc. is NOT a BBB Accredited Business.

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