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Business Profile

Desserts

The Cake Drip LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Desserts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter and son-in-law gave me a gift card to The Cake Drip in June of 2023 for my birthday. I have been trying to make a reservation since last October (2023) to use the gift card but the online system was not working, no one returns messages through ******** (the access point), and no one returns my repeated voicemail messages. (I had made a reservation for July which they cancelled.) I would like the money refunded if they are no longer in business.

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gift card for $100 and they closed and will not return any calls or emails

    Business Response

    Date: 03/06/2023

    The customer filed a chargeback complaint with their credit card company. They were granted the charge back as we did not dispute the charges. We were closed at the time the guest purchased the gift card, there were also messages on our website that said that we were closed.

The Cake Drip LLC is NOT a BBB Accredited Business.

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