Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps sending me direct mail solicitations via **** mail. I never signed up with this business, and I do not want to receive their ads in the mail. There is another similar complaint on your website for this business, and the business replied that their contact information is on their mailers so that people can opt out. That is not true. Their contact information is neither on their mailers nor on their website. I want my address removed from their mailing list immediately.

  Business Response

  Date: 07/01/2025

  ***** ******,

  Your contact information has been removed from our system, and we have added your name/address to our Do Not Mail list.

   

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BETTER BUSINESS BUREAU:I think the problem is similar to the *** and FCC requiring spammers, solicitors, marketing mailers, etc., by Federal Law, that says opt-out and unsubscribing is mandatory upon business entities sending electronic or direct mail. Triadex Services is a marketing business sending direct mailing on behalf of their clients to solicit business from United States citizens, without the citizens option to opt-out of direct mailing outright, from any Triadex client. Triadex is soliciting my address, with garbage wasteful mail, and to put the icing on the cake, addressed the solicitous mail using my name backwards. It doesnt take a genius to conduct a property search to realize the legal accuracy of my birth given name, and the name I use statewide, federally, and internationally, with domestic and foreign governments. I am requesting that the BETTER BUSINESS BUREAU publish my complaint and direct Triadex Services to remove my legal name, my backwards name, any combination of my name, and address(es), from the Triadex database for potential clients to utilize a mailing to citizens. I kindly thank you for the process to address this violation and problem in marketing through this complaint process.Cordially,***** ******** ***** ************************************** Mobile: ************** CONFIDENTIALITY NOTICE: This document & any attachments contains PRIVILEGED & CONFIDENTIAL information & is intended only for the use of the named recipient(s) to which it is addressed. You are hereby notified that dissemination or copying of this document, or the information contained in it or attached to it is strictly prohibited.

  Business Response

  Date: 05/02/2025

  Dear Mr. ******************* you for bringing this to our attention. We sincerely regret any inconvenience caused by receiving our mail piece and appreciate the opportunity to respond to your concerns.

  The mailer you received was part of a carrier route mailing, which is designed to reach all addresses within a specific geographic route. These types of campaigns are not individually personalized and do not rely on detailed consumer profiles. Instead, they are delivered to all households along the selected postal routes using general address data provided by our clients or their data vendors.

  Although carrier route mailings are not subject to traditional opt-out systems, we fully respect your preference not to receive future marketing communications. We have added your name and address to our internal Do Not Mail list to help prevent inclusion in any future campaigns managed by Triadex Services.

  For broader mail preference control across national advertisers, we recommend registering with *****************, a service offered by the ************************************

  We appreciate your feedback and your patience, and we remain committed to respecting consumer privacy. Please feel free to reach out if you have any further concerns.
  
  Sincerely,
  Triadex Services, LLC

  Customer Answer

  Date: 05/03/2025

   
  Complaint: 23243439
  
  I am rejecting & accepting this response because:

  One, it is the marketing companies responsibility to fact check a clients general mailer.  
  

  Two, I appreciate the opt-out with future endeavors of clients.

  Three, the **** is a federal agency, and is subject to federal oversight and accountability, especially accuracy; therefore, the ***** on traditional route mailings from Triadex Services, LLC., will hold, Triadex Services, LLC., accountable for mail fraud, a federal crime, if addressed falsely to legitimate legal owner of address(es).

  Cordially,
  ***** ******** *****

  CONFIDENTIALITY NOTICE:  This document & any attachments contains PRIVILEGED & CONFIDENTIAL information & is intended only for the use of the named recipient(s) to which it is addressed.  You are hereby notified that dissemination or copying of this document, or the information contained in it or attached to it is strictly prohibited.

• Initial Complaint

  Date:09/29/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd like to opt out of this companys mailing list. I get mailers in the mail that are a waste of resources, plus they are rather tacky. I would like to be removed from their database and cease all future marketing from any company that they sell their lists to. Include everyone in the household. NOTE: There is not a place on their website to opt out of their lists/database.

  Business Response

  Date: 10/25/2023

  This response was taken verbally by BBB:

  Our phone number and email are listed on almost all of our mailings. If consumer wishes to opt-out, all they have to do is call us or email us and we are happy to oblige.

  Unfortunately, the customer did not provide their address when filing the BBB complaint. We would be happy to place the customer on our Do Not Mail list as soon as they provide their address.

  Customer Answer

  Date: 10/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Here is the address requested: 

  **************************

  ******** **** *****

   

  NOTE: This mailer that I received did not have a phone number or email address on it. 
  
  Sincerely,
  
  ***************************