Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to make promises that they do not follow through with. They cut drywall and concrete board inside my home causing my home to become non habitable. This job is dragging on and on for months. Communication and customer service is weak to none. The one representative that lies about what they will do and then not doing it is the worst. I have been running my own air filters and cleaning the home behind the sub contractors myself. They have ruined my outside hose using it to clean their tools. They have gotten joint compound all over my freshly painted house. There is joint compound on my floors. I can go on and on. My supporting photos are too big to upload. They are available on request. The owner has contacted me and at this time is attempted to fix all the issues, but the last person he sent out (***) was not assistive, he was pushy and he was a bully. I am now hoping we can get this situation rectified with the 3rd project manager (*****). I will say that the owner was very apologetic, but the job is still not complete. I felt that I should still file this complaint to have it on record for other people in case they choose to use this company.

  Business Response

  Date: 06/11/2025

  Dear BBB,
  Thank you for the opportunity to respond to this matter.
  We acknowledge the concerns raised by Mr. ******* ********** regarding the project at his property and take this complaint seriously. We want to assure both Mr. ********** and the Better Business Bureau that Unlimited Restoration, Inc. stands firmly behind the quality of our work and our commitment to customer satisfaction.
  Our team has been in direct communication with Mr. *********** and we are actively working to address each of the issues he has reported. Specifically, we are:
  Redoing the bathroom tile work to meet proper standards
  Installing the shower enclosure as requested
  Reopening a section of the ceiling to confirm remediation was completed appropriately, and repairing/repainting afterward
  Taking additional measures to clean and protect the property during the remainder of the project
  Ensuring our current project manager is the consistent point of contact, coordinating all work and updates
  We understand and regret that previous phases of the project did not meet our usual standards of communication and follow-through. The delays and inconsistencies are not reflective of the service we strive to deliver. We sincerely apologize for the frustration this has caused Mr. ***************** are fully committed to completing the job to his satisfaction, ensuring that it is done professionally, thoroughly, and with the level of care our clients expect from us. We value Mr. *********** patience and ongoing communication as we work to finalize this project the right way.
  Additionally, please update your records to reflect our correct general email address: **************** For prompt updates or escalations, you are welcome to also copy me directly at ******************************.
  Should you need further details or documentation, please feel free to reach out. We appreciate your assistance in helping us resolve this matter transparently and fairly. Sincerely, ****** ********

• Initial Complaint

  Date:12/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refuse to send an itemized receipt for services rendered

  Business Response

  Date: 01/30/2025

  This response was taken verbally by the BBB:

  The consumer has been sent the requested receipts. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22721761
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22721761
  
  I am rejecting this response because:  the invoice that I recd after weeks of requesting was not accurate.  Several times they indicated you took out all toilets when they did not. *** was the mgr of the crew and he was never here except to drop in first thing and tell them what to do he is bi langual so they understood him as they did not speak English  I never say *** again after the first two days

  I told *** up front there was no reason to demo the showers as they were waterproofed but the crew went ahead and demoed them
  Flood insurance paid around 19k to me for the demo because that is the going rate.  I paid ****** up front and now they want another 30 k yet another company taking advantage of ****** ***** victims 

  
  Sincerely,

  
  
  ****** ********

  Business Response

  Date: 03/06/2025

  We appreciate the opportunity to address the concerns raised in this complaint. Our company strives to provide clear communication and high-quality service to all customers.
  Invoice Accuracy:
  The invoice was provided as requested, and we made every effort to ensure accuracy. We acknowledge that the toilet in the master bathroom may not have been removed as indicated in the scope of work and are willing to provide a credit for that portion.
  Scope of Work & Communication:
  Our records and crew reports indicate that the agreed-upon scope of work was followed. On 10/24/24, management reached out to the customer, who requested additional flooring removal in certain areas of the property. At that time, the bathroom shower had already been demoed, and no concerns were raised regarding the demolition or communication.
  Crew Supervision:
  While a manager was not always on-site, a lead technician was present at all times to oversee and direct the crew. Additionally, our crews are experienced professionals who followed the instructions provided.
  Shower Demolition:
  The decision to remove the showers was based on industry best practices and the condition of the property. Our goal is always to complete work in a manner that ensures safety and compliance with regulations.
  Payment & Charges:
  The pricing for our services aligns with industry standards and reflects the work performed. We understand that the customer received insurance funds for the work, and we worked within the agreed-upon terms. Any remaining balance reflects the completed work and contractual obligations.
  We take customer concerns seriously and remain open to further discussion. However, we stand by the fairness and professionalism of our services.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 22721761
  
  I am rejecting this response because:

  Its a lie. No English speaking lead person as on the job. Manager as here fir 10 minutes some days

  we never asked for additional flooring to be removed.
  

  When the person paying the **** tells you not to do something and you do it anyway, its on you

  i have pictures of broken granite as well. Do you?
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Apr 21, 2023 a golf cart crashed into the lanai of my rental home, *********************************************************** and went through the door into the home. I filed a claim with my insurance company *************************************** Florida (AIICF). The adjuster sent out someone to estimate the damage. I was given name of the recommended contractor, Unlimted Restoration. I accept the proposal, and paid the deductible. To date repairs have not be made. I have been told the parts needed for repair are in. My rental manager and I have been repeatedly told by Unlimited Restorations that the permit was submitted but there's no record of it. I did file a complaint with the state about the insurance company. Findings attached. AIICF shows the case closed although work has not been completed and no inspection performed.

  Business Response

  Date: 12/12/2023

  
  To Whom It May ****************** are in receipt of the recent complaint to the Better Business Bureau regarding the property located at *******************  As discussed, I have recently become the manager of the office where this assignment and project has been handled. I was made aware on Thursday, 12/7/23 that issues existed on this project and went to the home on Friday, 12/8/23 to inspect the repairs that have been performed. I met with the tenants, Mr. ***** ******************* at around 3:30 PM that day.
  
  While I'm not sure what day it was posted, there was a permit attached to the new sliding patio door recently installed. Our Project Manager advised that when inspected, there were some screws required by the manufacture noted by the building inspector as not installed to the upper rail.  The door that was installed is not the correct door and will need to be replaced.  There is a current building permit pulled for this address for the replacement of a patio door and we will notify the inspector that a new door will be ordered, and he will be made aware once installed.
  
  I reached out to ****************** late today to discuss the matter and after a number of calls back and forth we finally connected. ****************** advised that she was out to dinner and could not discuss the matter now but would call when she was available.
  
  We will ensure this matter is addressed, and the property owner is kept informed about the actions to be taken, when the new door will arrive and the date of install.
  
  Please advise of any additional actions we need to take regarding this file with the BBB.
  
  Thank you,
  
  
  *******************
  
  Operations Manager *****
  
  Cell: ************
  
  Email: ******************
  
  ************ | urinow.com