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Business Profile

DNA Testing

Mr Dog Poop, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DNA Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been using this company for some time now to do dna samples on p*** found around a multi-family property. Over the course of the last 6 months there has been issues with the service they have been providing and can not get a response back via email or phone number. So at this point we are using their service and paying for it but without the advertised results. Would love to be able to get ahold of someone in this company and find out whats going on.

    Business Response

    Date: 02/24/2023

    Hello -

    Mr. *** ****, **** provides a business to business service. The name (***************************) identified in the Complaint is that of a consumer and not a business. Similarly, it appears that the email address is a personal email account and not a business account tied to a business domain name. Given that Mr. *** P*** does not provide a direct to consumer service, this Complaint appears to have been directed to the wrong company. The Complaint does mention a multi-family property, but does not include the name of the business, or who ****************** is vis-a-vis the business. That is, does ****************** have the necessary authority to speak on behalf of the business? Or, is this individual a resident concerned about his dog being registered? aving said that, Mr. *** P*** requires that all emails be submitted through the online portal made available to each customer, so that responses can be properly tracked. Messages left in the voicemail box are returned as soon as possible. If ****************** is in fact speaking on behalf of a customer, then the best option would be to log into the online portal at mrdogpoop.com (click on the Client Login link at the top), and submit a new service request with details on the particular issue.

    ***************************, Esq.

    ****** Legal PLLC

Mr Dog Poop, Inc. is NOT a BBB Accredited Business.

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