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Business Profile

Emergency Room

HCA Florida New Tampa Emergency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Room.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to HCA Florida Healthcare on December 21, 2024 for a mass in my neck. The doctor on call was unable to help me and wanted to send me to ***********************. I did not want to go to *********************** since it was too far away. I was told that my bill was going to be $295 but since I had no insurance I could pay $250. I paid $250.00 as requested and left and went to Baycare emergency. I spent all of 10 minutes at this facility since they could not treat me. There were no tests run nor was an exam conducted.Over the last 3 months I have been receiving letters from HCA Florida *********************** asking for my financial information even though I was never in ***********************. I have called customer service and they have acknowledged receipt of my payment as well as that my balance is zero.This is the first bill that I have received from them and I am at my wits end as to how to resolve this. Since I don't owe them anything I would like them to stop sending me bills and requests for financial information ******* ****

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the night of June 15th, 2024, I woke up several times because my eye was itchy. My left eye was swollen and only parts of my cornea visible were dark red. My vision was blurry, and I felt pressure and soreness in my eye. I tried to wash my face and calm my eye with an ice pack, but it didn't work. I also have ***** syndrome that also affects my left eye so I was worried it could be related and went to emergency services at HCA Florida New Tampa Emergency around midnight with my sister. I saw a nurse, explained my concerns, and filled out some insurance forms. I specifically asked him how much I would need to pay if I did not use insurance because I did not have the information on me and did not want to wake up my parents. He told me it would be about ***** dollars without insurance and 300 with insurance so I called my parents and obtained the insurance information. I then spoke with a doctor (Dr. ***** ******) about my concerns, and he did not know what ***** syndrome was, so I had to explain. He was then unsure of the causes and told me it could be an infection and told me to get some eye drops OTC at ********* for the redness. The entire visit at the hospital was no longer than 15 minutes and no one was sure what had caused my eye issues. I received a bill a couple of weeks later from HCA for $380.79 which I paid even though they provided me with no services. A couple of weeks later, I received a new bill for $1500, with a new account number, with no description of what it was for, so I called HCA, and they claimed to have no record of the $380.79. I paid even though I have the letter and photo of the check I sent. I continuously kept calling and asking why I paid the $380.79 if I have another bill as well and they said they had no idea what that **** is for. I asked them for an itemized receipt and they sent me a vague letter with the only item stating $3317.50 for emergency services and have since called a debt collector that will not stop calling me.

HCA Florida New Tampa Emergency is NOT a BBB Accredited Business.

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