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Business Profile

Fence Sales

Vilo Fence, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Sales.

Complaints

This profile includes complaints for Vilo Fence, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vilo Fence, LLC has 2 locations, listed below.

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    • Vilo Fence, LLC

      3805 W Osborne Ave Tampa, FL 33614-6582

    • Vilo Fence, LLC

      5613 N Armenia Ave Tampa, FL 33603-1056

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consumer complaint against: Velo Fence *************************************************************************** Breach of Contract Timeline October 21, 2022 Vilo Fence representative ***************************** came and did measurements at 945 *********** for an enclosure of an existing fence.The results of that measurements resulted in a quotation number ****.Quote number **** was accepted.October 24, 2022 Vilo Fence was sent survey and I personally went into the office signed the documents today asked me to. Quote **** was stamped approved and I gave them a deposit of $764.65 via credit card.Vilo Fence scheduled the installation for November 7, 2022.The quotation included pictures of what the install product would be including. November 3, 2022 Vilo Fence said that they miscalculated and it would be $550 to complete the side panel.I went into the office at Vilo and spoke with ******************** the Vice President and said that they wouldnt honor the original quote. She also stated that they would not split the difference because it was their mistake even though they had charged a premium for a small job. At that time she mentioned that she would give me a total refund for the deposit.November 4, 2022 ***************************** verified that the installation would be on November 7 as scheduled for the the gates closure of the of the north side of the home. Also included was the two gates on the garage side of the home.November 7, 2022 ViloFence did not install fence as contracted.November 17, 2022 Vilo Fence has not refunded deposit or installed fence as contracted.Submitted by:********************* ******************************************************************* ****************** ************

    Vilo Fence, LLC is NOT a BBB Accredited Business.

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