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Business Profile

Freight Forwarding

Larimar Cargo Express LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/23/2024 I called the mentioned company for then to pick up a box to be ship to my country. The driver came to my house pick up the box, game me the sales bill Y paid of cash $75.00 and signed without looking the sender or receiver info. I trust this company because I been sending boxes with then long time ago. So I didn't expect for the names been incorrect. The box it looks was deliver to wrong address because it got wrong sending and receiving info. I called the company they told me that After investigation I looks like I never send the box (according to then.) I have the copy of sale bill where I signed and where the driver put that I paid cash. I also have the record screen shot of the phone call that I did to the company for then to come and pick it up. I do a lot of sacrifice to be able to send stuff to my family, for this company been neglected and not taking responsibility about the situation. I would like my money Back for the shipping and money pay for the missing box or my box back. Thanks

    Business Response

    Date: 01/03/2025

    Hello and thank you for reaching out to us.  This situation has been resolved with customer.  Please reach out to her and confirm this email.  Thank You.

Larimar Cargo Express LLC is NOT a BBB Accredited Business.

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