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Business Profile

Garage Doors

Banko Overhead Doors, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Banko Overhead Doors, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Banko Overhead Doors, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They came out to fix garage last week said it was nothing wrong with it charged me for a service call 3 days later garage doing the same thing wont open now open at the bottom close all the way , called company for the 2nd time they schedule an appointment during hours i work i asked for them to give me a fist appt of the day due to my car stuck in garage didn't try to accommodate me at all this company customer service is horrible they don't care about u at all,At the end of the day i have to work i cant keep taking days off for this issue that was already done once.Please advise asap ************ fyi wont let u speak to a supervisor

      Business Response

      Date: 05/17/2024

      To Whom It May ***************** will be reaching out to this customer ASAP.  None of our account representatives had notice of this issue.  We have it now and are on it.  Please be made aware that if anyone needs to reach us directly to contact our Tampa Warehouse at ************** and ask to speak with our CEO, *** Banko.

    Banko Overhead Doors, LLC is BBB Accredited.

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