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Business Profile

Gunsmiths

Serbu Firearms, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had put a serbu rn 50 on order on July 6th 2021. I didnt hear anything back for an entire year fast. Finally was able to get some communication this year and was told the rifle would be ready in 3 weeks this was back In March of this year (2023) 3 weeks pass and speak with someone and they stated it would be longer this happened on two separate occasions.Then I finally cancelled my order on June 15th when the company started texting me on my cell phone to pay the remaining balance on the order and the rifle would be ready in 3 weeks I stated again I would not unless I knew the rifle was ready and just told the person to cancel the order Now I have emails stating I would be entitled to a refund of my deposit and still have yet to hear back or receive my refund for my deposit *********** handles business in a rude and unprofessional manner and seems to not be able to keep their promises to their customers

Serbu Firearms, Inc. is NOT a BBB Accredited Business.

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