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Business Profile

Gutter Guards

HomeCraft Gutter Protection of Tampa LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Guards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially met a representative of this agency at the Tampa Bay Home Show in ************* ** o/a Feb 2023. I had a consult at my home on March 3, 2023 where the gentleman (*****************) gave me an ************* wrote up a contract for service. I gave him the required deposit ($375). We made a tentative date for my gutter installation for May 2023. When I called to schedule, *********** told me he no longer worked for the company & instructed me to call the Tampa office. I called several times to resolve this issue using the ************** phone number (was told it was a call center/ I left a message for someone to call me back). No one did so I called the customer service # ************** several times over the last several months. The different persons who took my ************ inquiry were nice & told me someone would call me back. No one has returned my call. I want my deposit of $375 returned to me at this point.

HomeCraft Gutter Protection of Tampa LLC is NOT a BBB Accredited Business.

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