Complaints

This profile includes complaints for Wipro Limited Health Plan Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wipro Limited Health Plan Services has 3 locations, listed below.

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  Wipro Limited Health Plan Services

  3501 E Frontage Rd Ste 125 Tampa, FL 33607-1720

• 

  Wipro Limited Health Plan Services

  PO Box 30075 Tampa, FL 33630-3075

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  Wipro Limited Health Plan Services

  PO Box 30102 Tampa, FL 33630-3102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this company for over a week. I have called no less than 35 times and left voicemail after voicemail. No one answers their phones, no one calls back. Half the time their phone system just hangs up. All I need to do is make a payment to them for our healthcare services.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been filling reimbursement claims through HealthPlan Services through my employer, ****** Foundation health plan and since February 2024, even though my claims have been approved, I have not received the checks for reimbursement. When I speak with their representative, they have told me that they are having issues with the company they work with, Change Healthcare, which issues the checks and that these checks are on hold for an undetermined amount of time. At this point, I am still waiting to be reimbursed for $2500 and will not be able to continue receiving necessary healthcare services unless I am reimbursed for the money that I have been owed. This will negatively impact my health and functioning. No one in their company has been able to provide me with any recourse or timeline as to when I will receive reimbursement.

  Business Response

  Date: 05/14/2024

  HealthPlan Services, **** ("HPS") utilizes vendors for various printing services. An issue with a vendor affected the printing of checks for this member. The issue was remedied and member checks were mailed as of April 23, 2024. We have resolved this problem as part of our ongoing commitment to member satisfaction. We appreciate the patience of this member during this time.

• Initial Complaint

  Date:09/23/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 21 we had a member of the policy need to be terminated from the policy. A termination application was faxed to the company. The next bill arrives. I deducted the premium and wrote on the remittance stub to terminate the individual as of 12/2021 (as noted on the remittance to do). This continued for months with the individual not being removed from the bill. All other premiums for others on the policy were paid in full on time. In June a letter arrives stating the whole policy has been canceled. I have tried all the phone numbers that are on the letter and left voicemails were their is a mailbox. I resent the termination paperwork and located another fax number sending it to that number as well. On 7/25/22, a certified letter was sent to the remittance address. It was received but again no follow up nothing. This policy is over 40 years old. These are individuals with disabilities that they have terminated a policy on for no reason. The individuals have paid in far more than their policies are worth. I also attempted to reach the company via a ******** page. Its horrible that the others have lost the policy due to the company not having the correct information anywhere on their invoices or letters to be able to talk to a person. Honestly it is a very easy fix you terminate the individual as requested and the policy is good. If I could talk to a person it would be corrected. I have included the initial termination application, the June 22 letter from Healthplan, the new fax in July and its success report, the certified letter and the proof of delivery.