Complaints

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• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23180694
  
  I am rejecting this response because:

  1) Greenacres Property showed evidence they created the letter, but no evidence it was actually mailed. There is no evidence that it was mailed. I repeatedly stated it was never delivered - NOT that I did not read it, but it was never delivered. Their comment that it was "not their problem that I didn't read it" was insulting and rude.

  It was evidence that Friscia & **** never read my emails. I would like to know how it's possible to read a letter that was never delivered.
  
  I forwarded them multiple emails from my **** Informed Delivery as evidence the letter was never delivered. If the letter has never been delivered, then it's as good as never sent. They showed evidence they created the letter, but not mailed. There's no envelope with postage shown, no tracking number, I never signed for a letter, and there's no tracking number.
  
  In the meantime, I have provided them evidence the letter was never delivered.
  
  Please explain how it's my fault for not reading a letter that was never delivered? How is it possible to read a letter that was never delivered. It's not my fault that the letter was never delivered.
  
  Their consistent repetition that "I did not read the mail" is false.
  
  Again, how can they expect me to read a letter that was never delivered.
  
  My so-called threats included two things that I have followed through on. Neither were illegal. I said I would report them to the BBB, and that I would leave a negative review for them on ****** Business. I have done both.
  
  Meanwhile, their first contact with me was a threat of a lien on my property. And in the past two weeks, they've now sent me not one, not two, but there's a third letter which I now have to sign for with the same threatening demand.
  
  I stated that they would take their money before the *** got their money, and they confirmed it and phrased it as if I lied.
  
  What part of "first to late fees, then to **, then to the ***" is not covered by "they take their money before the *** gets it?"
  
  Their responses have never varied from the "You have to pay us the full amount and it's your fault for not reading the letter."
  
  NOT ONCE have they acknowledged the **** that I never received the so-called letter. They've provided you evidence the letter was created, NOT proof that it was actually mailed.
  
  This case should never have been sent to the law firm. As I never received the Notice of Late Assessment, it's as good as never sent. Again, I ask you:
  
  If I make out a cashier's check, and take a picture of it...then put it in my desk drawer, telling them I sent the cashier's check by "First Class ****" without tracking, requirement of a signature...just tossed it in the mail...
  
  Would it be considered paid?
  
  Not my fault they never cashed it, right?
  
  It doesn't work that way - and it shouldn't the other way around.
  
  Had I no evidence that the letter wasn't delivered, it would be one thing. But there is evidence it was never delivered.
  
  Legally speaking, the *** is required to provide me a notice of late assessment before sending it to an attorney. Creating the document and leaving it on their computer, then claiming it was mailed when it was not - is not fulfilment of that obligation.
  
  This is not a case of "I'm upset because they're asking me to pay." They assume that, because they want their money and they don't care to take individual cases into account. Of course I am not their client or customer...I'm their victim.
  
  And I'm not the only person who's had this problem with Friscia & ****. I'm not the only person whose emails they ignored.
  
  I started with a phone call and was told to email them with all the details. I did. THEY DID NOT READ THE EMAIL.
  
  They sent me their FORM letter, ignoring everything I said.
  
  They translated "I did not receive the mail" to "I did not read the mail." That's poor reading comprehension.
  
  Was I rude to them? Yes. Especially after they accused me of LYING about receiving the email. I've sent them 10 days worth of my **** Informed Delivery. Did they forward you THOSE emails? My evidence they didn't bother to check?
  
  They have a 1.9 rating on ****** because they use these shady practices. I have a theory...
  
  Greenacres comes to them. THEY pay ********** for the collections account. From this point, they send out their threatening mails and blindside the person who's never actually been mailed the letter that sits on ********************* as "proof" while there's no evidence it ever was actually mailed. They keep going, knowing in most cases people will just **** it up and pay...
  
  270 dollars on a 260 dollar fee.
  
  So I pay the COLLECTIONS AGENCY - as I refuse to refer to them as a law firm - more than what the actual fee is - when it should never have gone to them.
  
  Greenacres benefits by not sending out the letter, because they get their money...
  
  And their PARTNERS, Friscia & **** benefits because they have the proof the letter was CREATED and refuse to look at evidence that it was never SENT.
  
  I am willing to email you the email digests from **** Informed Delivery that show that I never received any Notification of Late Assessment. (too large to attach as a file).
  
  Them expecting me to read a letter that was never sent is a double standard. Would they accept "I sent the check" as enough, or would they actually have to receive it? If they can provide me the photo of the envelope with my name and address on it and the postage paid - then maybe I'd change my mind. I'd still be ****** that I never received it and there was no concession for that... and while this ****************** would have their money this time, I will not rescind my complaint, nor their negative review...but they'd have their money.

  Nor will I rescind my complaint or negative review for Greenacres Property.
  
  I want you to ask Friscia & **** to provide one piece of documentation where they acknowledge I did not receive any Notice of Late Assessment. I want them to answer to the fact that they accused me of just "not reading it," when I have provided them plenty of evidence it was NEVER DELIVERED TO MY ADDRESS.
  
  Sincerely,
  
  ****** ********

  a letter threatening a lien on my property because of it.I *never* received a notification that my payment was late.I explained the situation in detail, telling them I never received the notification letter for late payment, and that I have no problem paying the *** fee and late fees, but I object to the legal fees.He didn't read my letter. He just INSULTS me by saying I never read it, even though I made it clear I never got the notification - ever.I have repeatedly emailed him, trying to explain the ****** I even forwarded ten days of my **** Informed Delivery emails to them so I could show I never received the letter.But they're doubling down on the threats and are pushing "Collections Actions."If I pay partial, it will go first to late fees, THEN to the attorneys, THEN to the ***. So I'll still be delinquent and unpaid, because they are taking the money before the actual debt.And it's THEIR FEES I am disputing because I *never* received that notification.

  Business Response

  Date: 04/17/2025

  Please see the attached documents, please consider these as a response by this firm to the complaint filed by ****** ********.

   

  Summary of files:

  1. ****** ******** BBB Response: This is a letter to the BBB detailing our response to the complaint.

  2. Notice of Late Assessment: Referenced in our letter, this is the notice that complainant claims she did not receive.

  3. Emails between Complainant and our firm: Referenced in our letter.

   

  Please feel free to reach out to this firm for any further responses, questions, or information.

   

  Thank you,

  Friscia & ****, P.A.