Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family entered into a residential construction contract with 7 Diamond Builders on January 24, 2025, tied to an approved insurance claim through Integon. After paying approximately $10,000, the company has failed to meet its obligations and has avoided written communication despite multiple *********** of July 12, 2025, they have not submitted the required site plans to the City of **************, which prevents permits from being issued. The permit application was filed on March 21, 2025three days after my second verbal request for a refund, and two days after my first written request. 7 Diamond Builders has failed to:Provide a project update or completion timeline Submit a detailed, itemized estimate (requested by both me and Integon)********* with my insurer to advance the claim Communicate in writing, despite repeated requests I was never informed the job was submitted as self-pay rather than through insurance, delaying the claim and creating confusion. When I submitted a formal demand for resolution, the owner called me instead of replying in writing, then sent a dismissive email denying all allegations.They also claimed price increases due to April 2025 ***** tariffs, even though our contract was signed in January raising concerns of price gouging.I am requesting a full refund, proper cooperation with *******, and restitution for the emotional and financial strain caused by this contractors inaction. My next steps will be to submit complaints to **** and the Florida Attorney General.

  Business Response

  Date: 07/14/2025

  Dear Ms.*******: 

  Thank you for inquiry.  You  building **** customer service told us today once your permit application and building zoning **** completed their reviews; then they will notify 7DB to either get the permit or answer any comment if needed.  You may hire public adjuster and or attorney.   As you know; we completed your engineering and waiting on you permit.  Enclosed please find copy of your engineering and updates from your building ****.

  Thank you again.

   

   

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23591968
  
  I am rejecting this response because:
  Thank you for your response. However, your reply fails to address the core concerns outlined in my initial complaint and instead attempts to shift responsibility without providing any evidence of compliance or good faith effort.
  
  To clarify:
  
  Permit Status You continue to state that you are waiting on the City of ************** to complete its review. However, after speaking directly with the *********************** on July 10, 2025, I was informed that no site plans had been submitted by your companyan essential requirement for the permit to move forward. Therefore, delays in permitting are the direct result of your inaction, not the Citys.
  Lack of Written Communication You have repeatedly refused to communicate in writing until prompted by formal complaints. This lack of proactive, professional follow-up is a significant part of the issue and is reflected in your ongoing refusal to provide basic documentation unless forced to do so.
  Estimate and Insurance Interference . The documents youve provided do not fulfill Integon Insurances repeated requests for a line-item estimate. Additionally, their adjusters have contacted your office multiple times with no response, further obstructing my claim (Claim #*********).
  Failure to Resolve Instead of addressing your contractual obligations or the ongoing delays, your response deflects responsibility and suggests I hire a public adjuster or attorney. That is not a resolution it is an evasion of accountability.
  
  
  At this time, I stand by my original complaint. I remain open to a full refund or the immediate completion of the project in full compliance with the contract, permitting process, and insurance requirements. Otherwise, I will continue to pursue resolution through state regulatory channels and legal counsel if necessary.
  
  
  Sincerely,
  **** *******
  
  

  Business Response

  Date: 07/14/2025

  We have no control over the building department permitting speed.

  As we responded above we are a general contractor not a lawyer or public adjuster to deal with her insurance company.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23591968
  
  I am rejecting this response because:
  I am rejecting this response because:
  your response continues to deflect responsibility and fails to resolve the core concerns outlined in my original complaint.
  
  While I understand that your company does not control the pace of the City of *************** permitting process, you are responsible for submitting all required documents in a timely and complete manner. During my in-person visit to the *********************** on July 10, 2025, I was informed that no site plans had been submitted at that time, despite your claims. Furthermore, the permit communication document you provided clearly shows that the City last contacted 7 Diamond Builders on May 19, 2025, requesting additional information. To date, no follow-up from your company has been shown.
  
  Your statement that you are not a lawyer or public adjuster is irrelevant in this context. As a licensed general contractor, you are still professionally and contractually responsible for:
  Submitting a line-item estimate to the client and insurer
  Cooperating with the insurance provider, especially when the project is claim-funded
  Maintaining professional and timely communication with both the homeowner and third parties. 
  
  It is also important to note that the owner, ****, did initially communicate with our Integon adjuster but stopped responding once a line-item estimate was requested. That estimate remains unfulfilled and continues to block claim processing.
  
  
  In addition, Integon has sent multiple adjusters to the property, all of whom attempted to obtain documentation from your office with no success. These delays are not the fault of the city or the insurer, they are the result of your companys refusal to engage and provide standard, required documents.
  
  I am again requesting the following to resolve this matter:
  Immediate submission of complete permit documentation to the City
  A full, itemized estimate sent to me and ***************** (Claim #*********)
  
  Written confirmation of renewed communication with Integons claims team
  
  A firm, documented project timeline,  or a full refund of all funds paid to date
  
  Unless these issues are resolved in good faith, this complaint remains active and fully substantiated.
  
  
  Sincerely,
  **** *******
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2nd I entered a contract with them (provided to you) to repair the damage to my mobile home. Since then I have repeatedly asked them to email me updates which they have not done. I obtained a building permit from management. The only thing they have done is come out and measure the damages. I checked with *************** yesterday and they have not filed an application for building permit.

  Business Response

  Date: 06/05/2025

   I spoke with Mr ***** and he understood that the project will take 3 to 6 months engineering and permitting.  He requested to fully refund his money and I am in process to refund to his credit cards.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired 7 Diamond Builders to replace our pan roof over our lanai. They took $14,500 and left us with a roof that leaks so badly that water pours through our roof, soaking our floors, pours through a light fixture and is destroying my house with water damage. It was installed in spring 2024, and they have refused to service it and stop the leaking. We have contacted them by phone, email and text repeatedly! We are going to file a lawsuit because we have been defrauded!

  Business Response

  Date: 06/05/2025

  This response was taken verbally by the BBB:

  We have tried to help this consumer and found that the consumer had a leak that was caused by their Roofer and Electrician. Even through the leak was not caused by us we tried to help and went above and beyond by renting equipment that cost our business $900.00. 

  Customer Answer

  Date: 06/30/2025

  I have reviewed the response from the company, but this is nuts.  THEY WERE THE ROOFER that caused the damage.  They did not try to repair it, and we didn't even have an electrician perform any work on this area after their component was completed.  They did a faulty job, and refused to fix it.  Do not allow them to hurt other consumers!

  Business Response

  Date: 06/30/2025

  The photos we provided show clearly that the electric conduit existed before we installed and we have nothing to do with it.

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hire this company to install a new fence on May a deposit was given and as today the company didn't do anything. I been calling and they don't return my calls left several messages with no response back.

  Business Response

  Date: 10/28/2024

  Iris;

  Thank you for reaching out.  We left you a message that your refund check will be mailed this week.  The manufactured stopped making the fence color you requested.

  Thank you 

  ****

• Initial Complaint

  Date:09/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a signed contract to construct an enlarged patio. Cement was poured but no one has returned to finish the job!I have called, some numbers have been disconnected!I have texted 7 no response!I have a feeling they are not wanting to finish the job?

  Business Response

  Date: 09/11/2024

  Dear **********************:

  Thank you for your feedback.  We have one number to call ************** and we have team of customers service dedicated to answer all calls.  Apparently you were calling the No-Reply CRM SMS number.  My team told me you visited  our office today and you already scheduled for tomorrow to finish your project.

  Thank you for your visit and feedback.

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like to cancel this complaint.  Seems like company is doing complete internet/phone installation & had no phone service.  They have solved the problem & are taking care of me in a timely manner!

  Thank you.

  
  *** (********) *********