Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hurricane damage due to ****** on August 30, 2023. Desk adjustor ******************* employed by Allied American USA, License number ******* through Security First has not paid me one ***** for my claim. I have been displaced from my home and I am *********** a housing allowance. I have not received one ***** from this desk adjuster. He told me 3 weeks ago the check had been mailed. Then check was cancelled and supposedly mail Monday a week ago. No check received as of this date.He is to show good faith to help expedite my claim and he is not. He is very bias towards me and at this point I feel he is discriminating against me. I have caught him in numerous mistruths. I have plenty of coverage on my house dwellings approximately $278,000, $27,000.00 on my housing allowance, app $14,000.00 on my outside dwellings and $65,000.00 on my contents. Monday will be 60 days since I lost my home and I have not received 1 ***** from ******************* the adjustor assigned to my Claim.

  Business Response

  Date: 11/02/2023

  Allied American ****************** LLC
  *************************************************************************
  ************

  November 1, 2023
  
  Better Business Bureau
  *********************************************************
  
  Sent Via Online Portal
  
  Re:       Insured: ***********************
              Location of Loss: ********************************************************
              Nature of Loss: Hurricane     
              Date of Loss: 08/30/23                                   
              Carrier Claim Number: 250424
              ID Number: ********
  
  
  
  To Whom It May ********************** be advised that Allied American is in receipt of the Better Business Bureau Complaint filed by ***********************. Please consider this a response to your File Number 20778274
  
  Allied American USA was retained by Ms. ******* insurance carrier to assist in the handling of Ms. ******* claim.  We have been in continuous communication with ****************, her public adjuster and the carrier.  Payment has been issued for incurred Additional Living Expense and the carrier is reviewing additional payments at this time.  
  
  Please do not hesitate to contact me or our office should you have questions regarding the claim process at ************
  
  Very Truly Yours,
  
  *****************************
  AVP TPA Programs
  ********************************************************

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20778274
  
  I am rejecting this response because:  64 days has passed and I have only received $2000.00 of my claim for a Housing Allowance.  I received this allowance on October 27, 2023 which was for the month of September.  I was initially told by the Desk Adjuster ******************* that his supervisor said my house was not uninhabitable I have this in a text message.   This was not the case.  I filed a complaint with the ******************** and only then was I told they would look at my claim for my Housing Allowance.  I have been misplaced from my home since August 30, 2023.  I have to come up with all the out of pocket expenses and wait to be reimbursed.  No reimbursement received except for $2000.00 for my housing allowance for the month of September 2023.  It has been over 60 days since I filed my claim.  There 60 days is up.  Yes,  there have been number conversations VIA phone calls, text messages and emails that have fallen on deaf ears.  ******************* has continuously and purpose drug out my claim not paying me for the damage to my outside dwellings that are in dire need of repairs and I feel he has not shown a good faith effort to work with me to expedite my claim.  I told him I know it is going to take some time to process the claim for the damages to my home due to the extent of the damages and that was ok but I need to be reimbursed for my outside dwellings.  I have made 2 payments on my Greenhouse that was destroyed for approximately $500.00.  I feel that he has been very bias towards me and discriminating against me since I filed the complaint with the Insurance Comission.
  

   My PA has been calling his supervisor *************************** - License Number ********** the last 10 days to get some clarification as to the status of my claim.  He calls morning  and afternoon and leaves a voice mail for her to contact him.  She continuously avoids his request for a call back.  
  

  I receive a certified letter today from **********************, Attorney  at Law for Renaissance Restoration.  The letter notified me of their Internet To File Mechanics Lien (a lien for non Payment).  Letter attached.

  I also receive a text from **************** indicating they were still waiting release of payment for the tarping of my roof. ***** has a copy of the invoice that **************** submitted to him for  payment.  This was submitted in a timely manner.

  Time is of the Essence that my claim is expedited, payment for my damages are paid.  Since the storm I have paid my insurance premiums and I expect my claim to be processed.  
  

  The intentional delay of my claim being processed is causing me a lot of stress and it is affecting my health.

   

   

  
  
  Sincerely,

  
  
  ***********************

  Business Response

  Date: 11/10/2023

  Please see attached for our rejection response.

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20778274
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  There responses back to me are ************* around the issues that occurred with Desk Adjuster ******************* who is employed by Allied.

  Yes, my claim was sent back to Security First after approximately 10 weeks for handling, since my claim was well over $100,000.00.  They knew my claim was well over $100,000.00 they had pictures that showed the damages to my home and ******************* just sat on my claims.  I had no choice but to hire a Public Adjuster to help me expedite my claim.  I feel if ***** had not sat on my claim and my claim had been processed timely I would have not had to hire a Public Adjuster which is costing me a substantial amount of money.  I finally received a check for $2000.00 for my Housing Allowance on October, 27, 2023, 10 weeks after the Hurricane destroyed my home.  This is the only payment I received from Security First prior to my claim being sent back to Security First and I had to beg ******************* for it.
  

  ***************** with Security First is now assigned to process my claim.  He has had to literally start the process over since he is the new Desk Adjuster to my claim.  Just a waist of nearly 3 months.  There has been some movement in processing my claim and I have receive reimbursement for my Housing Allowance for a total of $6,000.00 and an advance of $2000.00 for the loss of my contents.  I finally received a check for $7,690.00 for my greenhouse on November 19, 2023.  I and my Public Adjuster look forward to working with the new desk adjuster and get my house repaired so I can move back home.

  So don't let Allied and ******************* tell you that there was numerous phone calls, emails and text messages because I don't deny this.  Nothing ever came of all these emails, text messages and phone calls except $2000.00 for my housing allowance in a 10 week time span.