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Business Profile

Kitchen Remodel

NKBA Construction LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Remodel.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint concerns construction defects from work performed by NKBA at our home. NKBA ( owner Khalid J.) refuses to respond to communication or repair the issues.
    1. NKBA reconstructed two bathrooms from the studs. The master bathroom is downstairs, directly below the upstairs bathroom. The master bathroom vanity wall is damp and the paint discolored, indicating water behind the drywall. This moisture has become so severe that the portion of the wall to which the electrical outlet was attached has collapsed. Through the hole in the wall where the outlet was attached, you can see standing water and the wires where the outlet is connected are wet, which presents a serious safety hazard. When the upstairs sink or shower is on, there is water dripping from the upstairs bathroom through the wall down to the master bathroom below. Due to this ongoing leak, mold has started to form and there is a constant odor. We cannot use the upstairs bathroom and have to stop using the only other full bathroom in the home while repairs are underway. NKBA built the master bathroom walk-in shower from scratch and the interior grout is cracking, and the underside of the step into the shower is un-grouted resulting in leaking out of the shower onto the floor and wooden baseboard adjacent to the shower. In addition to moisture damage to the wood surrounding the shower, the leaking is a safety hazard. There is no sealant around the sink plumbing under the two sinks in the master bathroom.
    d. Pest control professionals have cited these water issues, and lack of sealant and grouting as the reason for recurring drain fly live roach issues.
    2. NKBA refinished the hardwood floors. There are rough, unsanded areas on the living room and kitchen. There are also areas on the kitchen floor where stain pooled.
    3. NKBA did not use the correct paint and/or properly prepare areas for painting as there is wide-spread peeling of the white paint on doors, shelves, and trim throughout the house.

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a contract for this company to build a 2 story addition and the owner is no where to be contacted by his team. My home is left in pieces.

  • Initial Complaint

    Date:12/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** *** ****** ******* entered into a contractual relation with NKBA Construction LLC on 5-17-2023 (see attached). Payments were made in accordance to contract on 5-17-32, 5-17,24, 8-32-24, 9-22-24. All change order invoices were also paid in a timely fashion. Although 38 of the itemized tasks have been completed as of 11/27/2024, 63 of the itemized services are either incomplete or never initiated. Services essentially ceased on Nov. 15, and NKBA has been nonresponsive to pleas for communication and resuming the project.

This business is not BBB accredited.

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